Help Scout vs Gmail
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Overview
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB of storage, color-coded inbox filters, and 'unsend' button
Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB of storage, color-coded inbox...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
US$55.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$0.00
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.3/ 5Customer Service
4.6/ 5Value for Money
4.4/ 5Ease of Use
4.8/ 5Features
4.7/ 5Customer Service
4.5/ 5Value for Money
4.8/ 5Features
Total features 72
- API
- Access Controls/Permissions
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- Canned Responses
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Email Campaign Management
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- For Startups
- Full Text Search
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- List Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Mobile Optimization
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Performance Metrics
- Prioritization
- Process/Workflow Automation
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- SSL Security
- Search/Filter
- Self Service Portal
- Shared Inboxes
- Signature Management
- Single Sign On
- Spam Blocker
- Subscriber Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Text Editing
- Third-Party Integrations
- Ticket Management
- Workflow Management
Total features 20
- API
- Access Controls/Permissions
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- Canned Responses
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Email Campaign Management
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- For Startups
- Full Text Search
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- List Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Mobile Optimization
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Performance Metrics
- Prioritization
- Process/Workflow Automation
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- SSL Security
- Search/Filter
- Self Service Portal
- Shared Inboxes
- Signature Management
- Single Sign On
- Spam Blocker
- Subscriber Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Text Editing
- Third-Party Integrations
- Ticket Management
- Workflow Management
Integrations
- ActiveCampaign
- Aircall
- Airtable
- AppFollow
- Asana
- Basecamp
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- Census
- ChannelReply
- ChargeDesk
- Chatfuel
- Chatra
- Chatwork
- Churn Buster
- ChurnZero
- CircleLoop
- ClickFunnels
- Clio
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cordless
- Cyfe
- Databox
- Dropbox Business
- Everhour
- Evernote Teams
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Gmail
- Google Chat
- Google Drive
- Google Forms
- Google Meet
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- IFTTT
- Intercom
- Jira
- JustCall
- Kissmetrics
- Kit
- Klaviyo
- Linear
- LiquidPlanner
- Mailchimp
- Make
- MeisterTask
- Meta for Business
- Microsoft OneNote
- Microsoft To Do
- Mixpanel
- MySQL
- Nicereply
- Olark
- OmniFocus
- OneDrive
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- Process Street
- Pushover
- Remember The Milk
- RescueTime
- Ryver
- Salesforce Starter
- Savio
- Segment
- Shopify
- Slack
- Smith.ai
- Streak
- Stripe
- SugarCRM
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Todoist
- Transifex
- Trello
- Twitter/X
- Typeform
- Uncanny Automator
- Userlike
- Weglot
- WooCommerce
- WordPress
- Wufoo
- Zapier
- Zendesk QA
- Zendesk Suite
- Zenkit
- elevio
- iorad
- unitQ
- ActiveCampaign
- Aircall
- Airtable
- AppFollow
- Asana
- Basecamp
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- Census
- ChannelReply
- ChargeDesk
- Chatfuel
- Chatra
- Chatwork
- Churn Buster
- ChurnZero
- CircleLoop
- ClickFunnels
- Clio
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cordless
- Cyfe
- Databox
- Dropbox Business
- Everhour
- Evernote Teams
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Gmail
- Google Chat
- Google Drive
- Google Forms
- Google Meet
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- IFTTT
- Intercom
- Jira
- JustCall
- Kissmetrics
- Kit
- Klaviyo
- Linear
- LiquidPlanner
- Mailchimp
- Make
- MeisterTask
- Meta for Business
- Microsoft OneNote
- Microsoft To Do
- Mixpanel
- MySQL
- Nicereply
- Olark
- OmniFocus
- OneDrive
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- Process Street
- Pushover
- Remember The Milk
- RescueTime
- Ryver
- Salesforce Starter
- Savio
- Segment
- Shopify
- Slack
- Smith.ai
- Streak
- Stripe
- SugarCRM
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Todoist
- Transifex
- Trello
- Twitter/X
- Typeform
- Uncanny Automator
- Userlike
- Weglot
- WooCommerce
- WordPress
- Wufoo
- Zapier
- Zendesk QA
- Zendesk Suite
- Zenkit
- elevio
- iorad
- unitQ