Creatio CRM

(79)
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Freshdesk

(2228)
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CRM Creatio is full-fledged solution for marketing, sales and service built on an intelligent low-code platform for process management and CRM.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
View more details
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
View more details
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Starting from

US$25,00/month

  • Free
  • One Time License
  • Subscription

Starting from

US$19,00/month

  • Free
  • One Time License
  • Subscription

Overall rating

4,8 /5
(79)
Ease of Use
4,7/5
Features & Functionality
4,7/5
Customer Service
4,8/5
Value for Money
4,8/5
Read all reviews

Overall rating

4,5 /5
(2 228)
Ease of Use
4,5/5
Features & Functionality
4,3/5
Customer Service
4,6/5
Value for Money
4,4/5
Read all reviews

Total features 96

  • "What If" Scenarios
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Case Management
  • Categorization
  • Chat
  • Collaboration Tools
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forecasting
  • Gamification
  • Geographic Maps
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Offline Access
  • Online Forums
  • Opportunity Management
  • Order Approval
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Reports
  • Pipeline Management
  • Pipeline Reports
  • Prioritizing
  • Product Catalog
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Proposal Generation
  • Quote Management
  • ROI Analytics
  • Real Time Monitoring
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Integration
  • Sales Tracking
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Template Management
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • Two-Way Audio & Video
  • URL Customization
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management

Total features 91

  • "What If" Scenarios
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Case Management
  • Categorization
  • Chat
  • Collaboration Tools
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forecasting
  • Gamification
  • Geographic Maps
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Offline Access
  • Online Forums
  • Opportunity Management
  • Order Approval
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Reports
  • Pipeline Management
  • Pipeline Reports
  • Prioritizing
  • Product Catalog
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Proposal Generation
  • Quote Management
  • ROI Analytics
  • Real Time Monitoring
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Integration
  • Sales Tracking
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Template Management
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • Two-Way Audio & Video
  • URL Customization
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • ActiveDEMAND
  • Bitium
  • Business Card Reader
  • Constant Contact
  • HelpOnClick
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Infobip
  • Instapage
  • Nimble
  • ActiveDEMAND
  • Bitium
  • Business Card Reader
  • Constant Contact
  • HelpOnClick
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Infobip
  • Instapage
  • Nimble

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