HappyFox Help Desk vs Pipefy

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers'...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Pipefy increase efficiency and integrate end-to-end operations on a secure, low-code workflow and business process automation (BPA) platform for teams in IT, Procurement, Finance, HR, and more.
Pipefy increase efficiency and integrate end-to-end operations on a secure, low-code workflow and business process automation (BPA) platform for...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$9.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$24.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(93)

Ease of Use

4.4/ 5

Features

4.3/ 5

Customer Service

4.6/ 5

Value for Money

4.5/ 5

Overall rating

4.6 /5
(317)

Ease of Use

4.5/ 5

Features

4.4/ 5

Customer Service

4.6/ 5

Value for Money

4.4/ 5

Total features 76

  • 360 Degree Feedback
  • @mentions
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Background Screening
  • Benefits Management
  • Billing & Invoicing
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Candidate Management
  • Case Management
  • Catalog Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Conditional Logic
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Service Analytics
  • Customer Statements
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Deadline Management
  • Decision Support Software
  • Deployment Management
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Email Management
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Financial Management
  • For Insurance Industry
  • For No-Code Development
  • For Small Businesses
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • General Ledger
  • Help Desk Management
  • IT Asset Management
  • Integrations Management
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Invoice Processing
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking
  • Job Posting
  • Job Requisition
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • No-Code
  • Onboarding
  • Online Forums
  • Order Management
  • Orientation Workflow Management
  • Payment Collection
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Process Change Tracking
  • Process Modeling & Designing
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Purchase Order Management
  • Purchasing Reports
  • Queue Management
  • Quotes/Estimates
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Receivables Ledger
  • Recruitment Management
  • Recurring Issues
  • Recurring Payments
  • Recurring Tasks
  • Remote Access/Control
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Sales Pipeline Management
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Spend Management
  • Status Tracking
  • Sub-Task Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Editing
  • Task Import
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Template Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time Off Management
  • Time Tracking
  • To-Do List
  • Training Management
  • Usage Tracking/Analytics
  • Vendor Management
  • Visual Modeling
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 130

  • 360 Degree Feedback
  • @mentions
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Background Screening
  • Benefits Management
  • Billing & Invoicing
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Candidate Management
  • Case Management
  • Catalog Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Conditional Logic
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Service Analytics
  • Customer Statements
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Deadline Management
  • Decision Support Software
  • Deployment Management
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Email Management
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Financial Management
  • For Insurance Industry
  • For No-Code Development
  • For Small Businesses
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • General Ledger
  • Help Desk Management
  • IT Asset Management
  • Integrations Management
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Invoice Processing
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking
  • Job Posting
  • Job Requisition
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • No-Code
  • Onboarding
  • Online Forums
  • Order Management
  • Orientation Workflow Management
  • Payment Collection
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Process Change Tracking
  • Process Modeling & Designing
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Purchase Order Management
  • Purchasing Reports
  • Queue Management
  • Quotes/Estimates
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Receivables Ledger
  • Recruitment Management
  • Recurring Issues
  • Recurring Payments
  • Recurring Tasks
  • Remote Access/Control
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Sales Pipeline Management
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Spend Management
  • Status Tracking
  • Sub-Task Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Editing
  • Task Import
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Template Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time Off Management
  • Time Tracking
  • To-Do List
  • Training Management
  • Usage Tracking/Analytics
  • Vendor Management
  • Visual Modeling
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • 2Checkout
  • ADP Workforce Now
  • AWS Lambda
  • Adobe Commerce
  • Adobe Workfront
  • Airbrake
  • Airtable
  • Amazon Cognito
  • Amazon Redshift
  • Amazon S3
  • Anaplan
  • Apache Kafka
  • Asana
  • Ascent ERP
  • BILL Accounts Payable & Receivable
  • BambooHR
  • Basecamp
  • Batchbook
  • BigCommerce
  • Bigtincan Engagement Hub
  • Bitbucket
  • Blackbaud Raiser's Edge NXT
  • Blackbaud eTapestry
  • Box
  • Capsule
  • Celonis
  • ChartMogul
  • ClassLink
  • Clearbit
  • Codeship
  • Confluence
  • Confluent Platform
  • Coupa
  • Deputy
  • Dialpad
  • Docparser
  • Docusign
  • Dropbox Business
  • Egnyte
  • Eventbrite
  • Evernote Teams
  • Expensify
  • Feedly
  • FreshBooks
  • Freshdesk
  • FullContact
  • GitHub
  • GitLab
  • Gmail
  • GoTo Webinar
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Sheets
  • Google Translate
  • Google Workspace
  • Goombal
  • Greenhouse
  • Gusto
  • HappyFox Chat
  • Highrise
  • HubSpot CRM
  • HubSpot Service Hub
  • Ibexa
  • Insightly
  • Intercom
  • JIRA Service Management
  • Jenkins
  • Jira
  • Jobvite
  • JustCall
  • KIZEN
  • Keap
  • Kenandy Cloud ERP
  • Knack
  • Librato
  • LinkedIn for Business
  • LogMeIn Rescue
  • Mailchimp
  • Make
  • Meta for Business
  • Microsoft Outlook
  • Microsoft SQL Server
  • Microsoft SharePoint
  • Microsoft Teams
  • Miro
  • Mixpanel
  • MySQL
  • Namely
  • NationBuilder
  • NetSuite
  • New Relic
  • Nicereply
  • Okta
  • Olark
  • OneLogin
  • Online Auction System
  • Oracle E-Business Suite
  • Oracle Eloqua Marketing Automation
  • OutSystems
  • Outreach
  • PGP
  • PagerDuty
  • ParseHub
  • Percolate
  • Pingdom
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • PostgreSQL
  • Professional Services Cloud
  • Propel
  • QuickBooks Online
  • Quickbase
  • Quip
  • Replicon
  • Revel Systems
  • Rollbar
  • SAP Concur
  • SAP SuccessFactors HXM Suite
  • Sage Intacct
  • Salesforce CPQ & Billing
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SendGrid
  • ServiceM8
  • ServiceMax
  • ServiceNow
  • Shopify
  • Showpad
  • Slack
  • SmartSignin
  • Smartsheet
  • Snowflake
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Tango
  • TaskRay
  • TrackVia
  • Tradeshift
  • Trello
  • TriNet Zenefits
  • TrueContext
  • Twilio
  • Twitter/X
  • Typeform
  • Unbounce
  • Veeva CRM
  • Webex Suite
  • WooCommerce
  • WordPress
  • Workato
  • Workday HCM
  • Wrike
  • Wufoo
  • Xero
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho Invoice
  • Zoom Workplace
  • Zuora
  • 2Checkout
  • ADP Workforce Now
  • AWS Lambda
  • Adobe Commerce
  • Adobe Workfront
  • Airbrake
  • Airtable
  • Amazon Cognito
  • Amazon Redshift
  • Amazon S3
  • Anaplan
  • Apache Kafka
  • Asana
  • Ascent ERP
  • BILL Accounts Payable & Receivable
  • BambooHR
  • Basecamp
  • Batchbook
  • BigCommerce
  • Bigtincan Engagement Hub
  • Bitbucket
  • Blackbaud Raiser's Edge NXT
  • Blackbaud eTapestry
  • Box
  • Capsule
  • Celonis
  • ChartMogul
  • ClassLink
  • Clearbit
  • Codeship
  • Confluence
  • Confluent Platform
  • Coupa
  • Deputy
  • Dialpad
  • Docparser
  • Docusign
  • Dropbox Business
  • Egnyte
  • Eventbrite
  • Evernote Teams
  • Expensify
  • Feedly
  • FreshBooks
  • Freshdesk
  • FullContact
  • GitHub
  • GitLab
  • Gmail
  • GoTo Webinar
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Sheets
  • Google Translate
  • Google Workspace
  • Goombal
  • Greenhouse
  • Gusto
  • HappyFox Chat
  • Highrise
  • HubSpot CRM
  • HubSpot Service Hub
  • Ibexa
  • Insightly
  • Intercom
  • JIRA Service Management
  • Jenkins
  • Jira
  • Jobvite
  • JustCall
  • KIZEN
  • Keap
  • Kenandy Cloud ERP
  • Knack
  • Librato
  • LinkedIn for Business
  • LogMeIn Rescue
  • Mailchimp
  • Make
  • Meta for Business
  • Microsoft Outlook
  • Microsoft SQL Server
  • Microsoft SharePoint
  • Microsoft Teams
  • Miro
  • Mixpanel
  • MySQL
  • Namely
  • NationBuilder
  • NetSuite
  • New Relic
  • Nicereply
  • Okta
  • Olark
  • OneLogin
  • Online Auction System
  • Oracle E-Business Suite
  • Oracle Eloqua Marketing Automation
  • OutSystems
  • Outreach
  • PGP
  • PagerDuty
  • ParseHub
  • Percolate
  • Pingdom
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • PostgreSQL
  • Professional Services Cloud
  • Propel
  • QuickBooks Online
  • Quickbase
  • Quip
  • Replicon
  • Revel Systems
  • Rollbar
  • SAP Concur
  • SAP SuccessFactors HXM Suite
  • Sage Intacct
  • Salesforce CPQ & Billing
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SendGrid
  • ServiceM8
  • ServiceMax
  • ServiceNow
  • Shopify
  • Showpad
  • Slack
  • SmartSignin
  • Smartsheet
  • Snowflake
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Tango
  • TaskRay
  • TrackVia
  • Tradeshift
  • Trello
  • TriNet Zenefits
  • TrueContext
  • Twilio
  • Twitter/X
  • Typeform
  • Unbounce
  • Veeva CRM
  • Webex Suite
  • WooCommerce
  • WordPress
  • Workato
  • Workday HCM
  • Wrike
  • Wufoo
  • Xero
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho Invoice
  • Zoom Workplace
  • Zuora