HappyFox Help Desk vs SysAid
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Overview
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers'...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
SysAid is an AI-enabled IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
SysAid is an AI-enabled IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$24.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.3/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.5/ 5Features
Total features 147
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Benchmarking
- Business Process Automation
- CMDB
- CPU Monitoring
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Portal
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Support Software
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Inbox Management
- Incident Management
- Insurance Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Network Monitoring
- Online Forums
- Patch Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Progress Tracking
- Project Management
- Project Time Tracking
- Quality Assurance
- Queue Management
- Ratings/Reviews
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release & Deployment
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Sales Activity Management
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Search
- Secure Data Storage
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Uptime Reporting
- User Management
- Video Chat
- Virtual Assistant
- Visual Analytics
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Total features 124
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Benchmarking
- Business Process Automation
- CMDB
- CPU Monitoring
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Portal
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Support Software
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Inbox Management
- Incident Management
- Insurance Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Network Monitoring
- Online Forums
- Patch Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Progress Tracking
- Project Management
- Project Time Tracking
- Quality Assurance
- Queue Management
- Ratings/Reviews
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release & Deployment
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Sales Activity Management
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Search
- Secure Data Storage
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Uptime Reporting
- User Management
- Video Chat
- Virtual Assistant
- Visual Analytics
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Adobe Commerce
- Asana
- Batchbook
- BigCommerce
- ChartMogul
- ClassLink
- Dialpad
- Docusign
- FreshBooks
- FullContact
- GitLab
- Google Calendar
- Google Chat
- Google Workspace
- HappyFox Chat
- Harvest
- Highrise
- HubSpot Service Hub
- Insightly
- Intune HRMS
- Jira
- Jotform
- JustCall
- Keap
- Lansweeper
- LogMeIn Rescue
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams
- Mixpanel
- Nagios Core
- Nagios XI
- New Relic
- Nicereply
- Office 365 Document Management
- Okta
- OneLogin
- PagerDuty
- Pingdom
- Pipedrive
- Qlik Sense
- QuickBooks Online
- Salesforce Sales Cloud
- Shopify
- Site24x7
- Slack
- SmartSignin
- SolarWinds Service Desk
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer Remote
- Trello
- Twilio
- Twitter/X
- Typeform
- WordPress
- WorkSafe
- Wrike
- YouCanBook.me
- Zapier
- Zoho CRM
- monday.com
- Adobe Commerce
- Asana
- Batchbook
- BigCommerce
- ChartMogul
- ClassLink
- Dialpad
- Docusign
- FreshBooks
- FullContact
- GitLab
- Google Calendar
- Google Chat
- Google Workspace
- HappyFox Chat
- Harvest
- Highrise
- HubSpot Service Hub
- Insightly
- Intune HRMS
- Jira
- Jotform
- JustCall
- Keap
- Lansweeper
- LogMeIn Rescue
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams
- Mixpanel
- Nagios Core
- Nagios XI
- New Relic
- Nicereply
- Office 365 Document Management
- Okta
- OneLogin
- PagerDuty
- Pingdom
- Pipedrive
- Qlik Sense
- QuickBooks Online
- Salesforce Sales Cloud
- Shopify
- Site24x7
- Slack
- SmartSignin
- SolarWinds Service Desk
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer Remote
- Trello
- Twilio
- Twitter/X
- Typeform
- WordPress
- WorkSafe
- Wrike
- YouCanBook.me
- Zapier
- Zoho CRM
- monday.com
