HappyFox Help Desk vs SysAid

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers'...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$39.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$79.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(92)

Ease of Use

4.5/5

Features

4.4/5

Customer Service

4.6/5

Value for Money

4.5/5

Overall rating

4.5 /5
(444)

Ease of Use

4.5/5

Features

4.5/5

Customer Service

4.5/5

Value for Money

4.6/5

Total features 78

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • Call Center Management
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Logs
  • Feedback Management
  • For Insurance Industry
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • Network Monitoring
  • Online Forums
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Time Tracking
  • Queue Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Sales Pipeline Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Sentiment Analysis
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Uptime Reporting
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 124

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • Call Center Management
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Logs
  • Feedback Management
  • For Insurance Industry
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • Network Monitoring
  • Online Forums
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Time Tracking
  • Queue Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Sales Pipeline Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Sentiment Analysis
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Uptime Reporting
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Adobe Commerce
  • Asana
  • Batchbook
  • BigCommerce
  • Chargify
  • ChartMogul
  • ClassLink
  • Commerce Cloud
  • Dialpad
  • Docusign
  • Engage ESM - Bomgar
  • FreshBooks
  • FullContact
  • GitLab
  • Google Apps for Work
  • Google Workspace
  • HappyFox Chat
  • Highrise
  • HubSpot Service Hub
  • Insightly
  • Jira
  • JustCall
  • Keap
  • LogMeIn Rescue
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft 365 License Optimization
  • Microsoft Power BI
  • Microsoft Teams
  • Mixpanel
  • Nagios XI
  • Nicereply
  • Office 365 Document Management
  • Okta
  • Olark
  • OneLogin
  • PagerDuty
  • Pipedrive
  • Qlik Sense
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SmartSignin
  • SnapEngage
  • SolarWinds Threat Monitor
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer Remote
  • Trello
  • Twilio
  • Twitter/X
  • WordPress
  • Wrike
  • Zapier
  • Zoho CRM
  • Adobe Commerce
  • Asana
  • Batchbook
  • BigCommerce
  • Chargify
  • ChartMogul
  • ClassLink
  • Commerce Cloud
  • Dialpad
  • Docusign
  • Engage ESM - Bomgar
  • FreshBooks
  • FullContact
  • GitLab
  • Google Apps for Work
  • Google Workspace
  • HappyFox Chat
  • Highrise
  • HubSpot Service Hub
  • Insightly
  • Jira
  • JustCall
  • Keap
  • LogMeIn Rescue
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft 365 License Optimization
  • Microsoft Power BI
  • Microsoft Teams
  • Mixpanel
  • Nagios XI
  • Nicereply
  • Office 365 Document Management
  • Okta
  • Olark
  • OneLogin
  • PagerDuty
  • Pipedrive
  • Qlik Sense
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SmartSignin
  • SnapEngage
  • SolarWinds Threat Monitor
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer Remote
  • Trello
  • Twilio
  • Twitter/X
  • WordPress
  • Wrike
  • Zapier
  • Zoho CRM