HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers'...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
With WSS Knowledge Base businesses can add powerful, searchable knowledge base to their website. It has features that help reduce in-bound customer support, save money and increase customer satisfaction. It provides Legendary support, Powerful search with NLS, Searchable attachments and LDAP.
With WSS Knowledge Base businesses can add powerful, searchable knowledge base to their website. It has features that help reduce in-bound customer...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Images coming soon

Starting from

US$29,00/month

  • One Time License
  • Subscription

Starting from

US$195,00/one-time

  • One Time License
  • Subscription

Overall rating

4,6 /5
(83)
Ease of Use
4,4/5
Features & Functionality
4,3/5
Customer Service
4,6/5
Value for Money
4,5/5

Overall rating

3,5 /5
(2)
Ease of Use
2/5
Features & Functionality
2/5
Customer Service
0/5
Value for Money
0/5

Total features 92

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Authentication
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Collaboration Tools
  • Complaint Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Synchronization
  • Decision Support Software
  • Discussions / Forums
  • Document Storage
  • Email Management
  • Email Response Control
  • Email Templates
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • Indexing
  • Interaction Tracking
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • Online Forums
  • Performance Metrics
  • Project Management
  • Project Time Tracking
  • Queue Management
  • Real Time Notifications
  • Real-Time Chat
  • Recurring Issues
  • Remote Access/Control
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • WYSIWYG Editor
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 10

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Authentication
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Collaboration Tools
  • Complaint Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Synchronization
  • Decision Support Software
  • Discussions / Forums
  • Document Storage
  • Email Management
  • Email Response Control
  • Email Templates
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • Indexing
  • Interaction Tracking
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • Online Forums
  • Performance Metrics
  • Project Management
  • Project Time Tracking
  • Queue Management
  • Real Time Notifications
  • Real-Time Chat
  • Recurring Issues
  • Remote Access/Control
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • WYSIWYG Editor
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Batchbook
  • Bigcommerce
  • Facebook
  • FreshBooks
  • Google Workspace
  • HappyFox Chat
  • Highrise
  • Insightly
  • Jira
  • Keap
  • LogMeIn Rescue
  • Magento Commerce
  • Mailchimp
  • Nicereply
  • Olark
  • OneLogin
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • SmartSignin
  • SnapEngage
  • SugarCRM
  • SurveyMonkey
  • Twilio Voice
  • Twitter
  • WordPress
  • Zapier
  • Zoho CRM
  • Batchbook
  • Bigcommerce
  • Facebook
  • FreshBooks
  • Google Workspace
  • HappyFox Chat
  • Highrise
  • Insightly
  • Jira
  • Keap
  • LogMeIn Rescue
  • Magento Commerce
  • Mailchimp
  • Nicereply
  • Olark
  • OneLogin
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • SmartSignin
  • SnapEngage
  • SugarCRM
  • SurveyMonkey
  • Twilio Voice
  • Twitter
  • WordPress
  • Zapier
  • Zoho CRM