KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)

Starting from

US$19,99/month

  • Subscription

Starting from

  • Subscription

Overall rating

3,5 /5
(4)
Ease of Use
4,3/5
Features & Functionality
2,5/5
Customer Service
4,3/5
Value for Money
4/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Total features 53

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Audit Trail
  • CRM
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Course Authoring
  • Customer Experience Management
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Decision Support Software
  • Developer Portal
  • Document Management
  • Document Review
  • Electronic Forms
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Onboarding
  • Employee Recognition Software
  • Employee Self Service
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Forum / Discussion Board
  • Full Text Search
  • Goal Management
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Lead Distribution
  • Mobile Access
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Online Forums
  • Orientation Workflow Management
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Project Management
  • Question Library
  • Ratings / Reviews
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Rich Text Editor
  • SEO Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Subscription Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Task Management
  • Training Management
  • Usage Tracking/Analytics
  • Version Control
  • WYSIWYG Editor
  • Workflow Management
  • XML / RSS

Total features 53

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Audit Trail
  • CRM
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Course Authoring
  • Customer Experience Management
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Decision Support Software
  • Developer Portal
  • Document Management
  • Document Review
  • Electronic Forms
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Onboarding
  • Employee Recognition Software
  • Employee Self Service
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Forum / Discussion Board
  • Full Text Search
  • Goal Management
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Lead Distribution
  • Mobile Access
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Online Forums
  • Orientation Workflow Management
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Project Management
  • Question Library
  • Ratings / Reviews
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Rich Text Editor
  • SEO Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Subscription Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Task Management
  • Training Management
  • Usage Tracking/Analytics
  • Version Control
  • WYSIWYG Editor
  • Workflow Management
  • XML / RSS
  • Microsoft 365
  • SpiraPlan
  • SpiraTeam
  • SpiraTest
  • Microsoft 365
  • SpiraPlan
  • SpiraTeam
  • SpiraTest