Vanilla provides a one-stop-shop solution that combines the power of customer communities, Q&A, knowledge base, and ideation to help brands improve their customer experience and increase customer loyalty while reducing costs.
Vanilla provides a one-stop-shop solution that combines the power of customer communities, Q&A, knowledge base, and ideation to help brands improve...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
With WSS Knowledge Base businesses can add powerful, searchable knowledge base to their website. It has features that help reduce in-bound customer support, save money and increase customer satisfaction. It provides Legendary support, Powerful search with NLS, Searchable attachments and LDAP.
With WSS Knowledge Base businesses can add powerful, searchable knowledge base to their website. It has features that help reduce in-bound customer...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Images coming soon

Starting from

  • One Time License
  • Subscription

Starting from

US$195,00/one-time

  • One Time License
  • Subscription

Overall rating

4,4 /5
(62)
Ease of Use
4,3/5
Features & Functionality
4,2/5
Customer Service
4,8/5
Value for Money
4,5/5

Overall rating

3,5 /5
(2)
Ease of Use
2/5
Features & Functionality
2/5
Customer Service
0/5
Value for Money
0/5

Total features 87

  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Automatic Backup
  • Brainstorming
  • Calendar Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Content Library
  • Content Management
  • Custom Development
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Decision Support Software
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • Engagement Analytics
  • Event Calendar
  • Event Management
  • Feedback Management
  • File Transfer
  • Filtering
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Group Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Knowledge Base Management
  • Labeling
  • Member Directory
  • Membership Management
  • Mind Maps
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Language
  • Online Forums
  • Personalization
  • Planning Tools
  • Polls/Voting
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Tagging
  • Text Editing
  • Third Party Integrations
  • URL Customization
  • User Management
  • Visual Analytics
  • WYSIWYG Editor
  • Widgets

Total features 10

  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Automatic Backup
  • Brainstorming
  • Calendar Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Content Library
  • Content Management
  • Custom Development
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Decision Support Software
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • Engagement Analytics
  • Event Calendar
  • Event Management
  • Feedback Management
  • File Transfer
  • Filtering
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Group Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Knowledge Base Management
  • Labeling
  • Member Directory
  • Membership Management
  • Mind Maps
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Language
  • Online Forums
  • Personalization
  • Planning Tools
  • Polls/Voting
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Tagging
  • Text Editing
  • Third Party Integrations
  • URL Customization
  • User Management
  • Visual Analytics
  • WYSIWYG Editor
  • Widgets
  • HootSuite
  • Mailchimp
  • Salesforce Sales Cloud
  • WordPress
  • Zapier
  • Zendesk
  • HootSuite
  • Mailchimp
  • Salesforce Sales Cloud
  • WordPress
  • Zapier
  • Zendesk