Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide.
Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$24,00/month

  • Free
  • Open Source
  • Subscription

Starting from

  • Free
  • Open Source
  • Subscription

Overall rating

4 /5
(458)
Ease of Use
3,7/5
Features & Functionality
4,1/5
Customer Service
3,8/5
Value for Money
4,2/5

Overall rating

4,7 /5
(249)
Ease of Use
4,3/5
Features & Functionality
4,7/5
Customer Service
4,6/5
Value for Money
4,8/5

Total features 362

  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Query
  • Administrative Reporting
  • Agenda Management
  • Alerts/Notifications
  • Answering Machine Detection
  • Applicant Tracking
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking
  • Attendee Management
  • Audience Targeting
  • Audio / Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Auto-Responders
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Backup and Recovery
  • Bar Chart
  • Batch Communications
  • Batch Processing
  • Benchmarking
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Biometric Recognition
  • Biometrics
  • Blended Call Center
  • Blogs
  • Board Meetings
  • Brainstorming
  • Built-In Database
  • Business Process Control
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Specific Caller ID
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Clock In / Out
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Committee Meetings
  • Communication Management
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Content Publishing Options
  • Contractor Management
  • Create Subtasks
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Daily Reports
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Migration
  • Data Synchronization
  • Database Support
  • Decision Support Software
  • Dependency Tracking
  • Disaster Recovery
  • Discount Management
  • Discussions / Forums
  • Distribution Management
  • Document Generation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Electronic Forms
  • Electronic Signature
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition Software
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Expense Tracking
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Forecasting
  • Form Builder
  • Forms Management
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Group Management
  • Group Scheduling
  • Guided Selling
  • HIPAA Compliant
  • HR Management
  • HTML5 Technology
  • Help Desk Management
  • Historical Trend Analysis
  • Hourly Billing
  • IVR / Voice Recognition
  • Idea Management
  • Import Tasks
  • Inbound Call Center
  • Interaction Tracking
  • Internal Chat Integration
  • Internal Meetings
  • Invitation Management
  • Invoice History
  • Invoice Management
  • Issue Management
  • Issue Scheduling
  • Jobs Board
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Learning & Development
  • Leave Tracking
  • List Management
  • Live Chat
  • Local Caller ID
  • Mail Merge
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Meeting Room Booking
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Message Personalization
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-User Collaboration
  • Multi-board
  • Multiple User Accounts
  • Negative Feedback Management
  • Office Suite
  • Offline Access
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Booking
  • Online Booking Tools
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Opportunity Management
  • Organizational Charting
  • Outbound Call Center
  • PCI Compliance
  • Parent Task
  • Patient Communications
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Policy Management
  • Power Dialer
  • Pre-built Templates
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Prioritization
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Product Configurator
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Punch card
  • Purchasing & Receiving
  • Quality Control
  • Question Branching
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Records Management
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Relationship Tracking
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Resource Scheduling
  • Responsive
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Room Booking
  • Routing
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Analytics
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Single Sign On
  • Skills Tracking
  • Social Marketing
  • Social Media Integration
  • Social Media Management
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Staff Management
  • Status Tracking
  • Subscriber Management
  • Summary Reports
  • Support Ticket Management
  • Supports Agile
  • Supports Scrum
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Editing
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Calendars
  • Team Chat
  • Team Management
  • Telemarketing Management
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Clock
  • Time Off Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • To-Do List
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • User Profiles
  • Utilization Reporting
  • Variable Workforce
  • Version Control
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • Visual Workflow Management
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Widgets
  • Wiki
  • Win / Loss Analysis
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Total features 151

  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Query
  • Administrative Reporting
  • Agenda Management
  • Alerts/Notifications
  • Answering Machine Detection
  • Applicant Tracking
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking
  • Attendee Management
  • Audience Targeting
  • Audio / Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Auto-Responders
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Backup and Recovery
  • Bar Chart
  • Batch Communications
  • Batch Processing
  • Benchmarking
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Biometric Recognition
  • Biometrics
  • Blended Call Center
  • Blogs
  • Board Meetings
  • Brainstorming
  • Built-In Database
  • Business Process Control
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Specific Caller ID
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Clock In / Out
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Committee Meetings
  • Communication Management
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Content Publishing Options
  • Contractor Management
  • Create Subtasks
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Daily Reports
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Migration
  • Data Synchronization
  • Database Support
  • Decision Support Software
  • Dependency Tracking
  • Disaster Recovery
  • Discount Management
  • Discussions / Forums
  • Distribution Management
  • Document Generation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Electronic Forms
  • Electronic Signature
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition Software
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Expense Tracking
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Forecasting
  • Form Builder
  • Forms Management
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Group Management
  • Group Scheduling
  • Guided Selling
  • HIPAA Compliant
  • HR Management
  • HTML5 Technology
  • Help Desk Management
  • Historical Trend Analysis
  • Hourly Billing
  • IVR / Voice Recognition
  • Idea Management
  • Import Tasks
  • Inbound Call Center
  • Interaction Tracking
  • Internal Chat Integration
  • Internal Meetings
  • Invitation Management
  • Invoice History
  • Invoice Management
  • Issue Management
  • Issue Scheduling
  • Jobs Board
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Learning & Development
  • Leave Tracking
  • List Management
  • Live Chat
  • Local Caller ID
  • Mail Merge
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Meeting Room Booking
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Message Personalization
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-User Collaboration
  • Multi-board
  • Multiple User Accounts
  • Negative Feedback Management
  • Office Suite
  • Offline Access
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Booking
  • Online Booking Tools
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Opportunity Management
  • Organizational Charting
  • Outbound Call Center
  • PCI Compliance
  • Parent Task
  • Patient Communications
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Policy Management
  • Power Dialer
  • Pre-built Templates
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Prioritization
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Product Configurator
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Punch card
  • Purchasing & Receiving
  • Quality Control
  • Question Branching
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Records Management
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Relationship Tracking
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Resource Scheduling
  • Responsive
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Room Booking
  • Routing
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Analytics
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Single Sign On
  • Skills Tracking
  • Social Marketing
  • Social Media Integration
  • Social Media Management
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Staff Management
  • Status Tracking
  • Subscriber Management
  • Summary Reports
  • Support Ticket Management
  • Supports Agile
  • Supports Scrum
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Editing
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Calendars
  • Team Chat
  • Team Management
  • Telemarketing Management
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Clock
  • Time Off Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • To-Do List
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • User Profiles
  • Utilization Reporting
  • Variable Workforce
  • Version Control
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • Visual Workflow Management
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Widgets
  • Wiki
  • Win / Loss Analysis
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • 3CX
  • Asana
  • Asterisk
  • AuguTech
  • Authorize.Net
  • Braintree
  • Convoso
  • Data.com Contacts
  • Dropbox Business
  • Evernote Business
  • Facebook
  • FreshBooks
  • Gmail
  • Google Analytics
  • Google Docs
  • Google Drive
  • Google Workspace
  • HipChat
  • Insightly
  • Jira
  • JotForm
  • Less Annoying CRM
  • Mailchimp
  • Mailigen
  • Microsoft 365
  • OneDrive
  • Oreka TR
  • PIMS Dialer
  • PayPal
  • PieSync
  • Pipedrive
  • Plivo
  • Qubicles
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • SendPulse
  • Stripe
  • SugarCRM
  • TeamSupport
  • Time Doctor
  • Vtiger CRM
  • WordPress
  • Xero
  • Zadarma
  • Zapier
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate
  • 3CX
  • Asana
  • Asterisk
  • AuguTech
  • Authorize.Net
  • Braintree
  • Convoso
  • Data.com Contacts
  • Dropbox Business
  • Evernote Business
  • Facebook
  • FreshBooks
  • Gmail
  • Google Analytics
  • Google Docs
  • Google Drive
  • Google Workspace
  • HipChat
  • Insightly
  • Jira
  • JotForm
  • Less Annoying CRM
  • Mailchimp
  • Mailigen
  • Microsoft 365
  • OneDrive
  • Oreka TR
  • PIMS Dialer
  • PayPal
  • PieSync
  • Pipedrive
  • Plivo
  • Qubicles
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • SendPulse
  • Stripe
  • SugarCRM
  • TeamSupport
  • Time Doctor
  • Vtiger CRM
  • WordPress
  • Xero
  • Zadarma
  • Zapier
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate