Twilio vs Vonage Contact Center
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Overview
Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.
Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$0.01
- Free Version
- Free Trial
- Subscription
Starting from
US$1.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.1/ 5Value for Money
4.2/ 5Ease of Use
4.3/ 5Features
4.3/ 5Customer Service
4.4/ 5Value for Money
4.3/ 5Features
Total features 72
- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Contact Management
- Customer History
- Dashboard
- Data Management
- Email Management
- Event Triggered Actions
- Fax Management
- Gamification
- IVR
- Inbound Call Center
- Knowledge Base Management
- Lead Capture
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Polls/Voting
- Predictive Analytics
- Prioritization
- Progressive Dialer
- Purchasing & Receiving
- Queue Management
- ROI Tracking
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Messaging
- Scheduled Recording
- Sentiment Analysis
- Shortcodes
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Unified Communications
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Management
- Workforce Management
Total features 58
- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Contact Management
- Customer History
- Dashboard
- Data Management
- Email Management
- Event Triggered Actions
- Fax Management
- Gamification
- IVR
- Inbound Call Center
- Knowledge Base Management
- Lead Capture
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Polls/Voting
- Predictive Analytics
- Prioritization
- Progressive Dialer
- Purchasing & Receiving
- Queue Management
- ROI Tracking
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Messaging
- Scheduled Recording
- Sentiment Analysis
- Shortcodes
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Unified Communications
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Management
- Workforce Management
Integrations
- Freshdesk
- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SugarCRM
- Zendesk Suite
- Zoho CRM
- Freshdesk
- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SugarCRM
- Zendesk Suite
- Zoho CRM