Twilio vs CloudTalk
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Overview
Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.
Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$0.01
- Free Version
- Free Trial
- Subscription
Starting from
US$34.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.1/ 5Value for Money
4.2/ 5Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.3/ 5Value for Money
4.2/ 5Features
Total features 72
- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- By-Extension Reporting
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Data Management
- Employee Coaching Tools
- Employee Directory
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Inbound Reporting
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Monitoring
- Multi-Channel Communication
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Polls/Voting
- Power Dialer
- Preview Dialer
- Process/Workflow Automation
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Scheduled Messaging
- Scheduled Recording
- Sentiment Analysis
- Shortcodes
- Status Tracking
- Survey/Poll Management
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Unattended Call Management
- Unified Communications
- User Management
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Who Answered Log
- Workflow Management
Total features 127
- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- By-Extension Reporting
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Data Management
- Employee Coaching Tools
- Employee Directory
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Inbound Reporting
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Monitoring
- Multi-Channel Communication
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Polls/Voting
- Power Dialer
- Preview Dialer
- Process/Workflow Automation
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Scheduled Messaging
- Scheduled Recording
- Sentiment Analysis
- Shortcodes
- Status Tracking
- Survey/Poll Management
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Unattended Call Management
- Unified Communications
- User Management
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Who Answered Log
- Workflow Management
Integrations
- Adobe Commerce
- BigCommerce
- Copper
- Freshdesk
- Front
- Google Contacts
- Groove
- Help Scout
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- Intercom
- Kommo
- Kustomer
- LiveAgent
- LiveChat
- Make
- Oracle Service
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- noCRM.io
- Adobe Commerce
- BigCommerce
- Copper
- Freshdesk
- Front
- Google Contacts
- Groove
- Help Scout
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- Intercom
- Kommo
- Kustomer
- LiveAgent
- LiveChat
- Make
- Oracle Service
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- noCRM.io