Twilio vs Community SMS Marketing Platform
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.
Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Community is a cloud-based conversational marketing platform that connects businesses with their audience via text messaging.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$0.01
- Free Version
- Free Trial
- Subscription
Starting from
US$49.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.1/ 5Value for Money
4.2/ 5Ease of Use
4.7/ 5Features
4.5/ 5Customer Service
4.8/ 5Value for Money
4.4/ 5Features
Total features 72
- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Audio/Video Conferencing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Data Import/Export
- Data Management
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- IVR
- Inbound Call Center
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Multi-Campaign
- Multi-Channel Communication
- Multiple Scripts
- On-Demand Recording
- One-to-One Messaging
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Phone Key Input
- Polls/Voting
- Purchasing & Receiving
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Messaging
- Scheduled Recording
- Shortcodes
- Status Tracking
- Tagging
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Unified Communications
- Video Conferencing
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Management
Total features 35
- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Audio/Video Conferencing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Data Import/Export
- Data Management
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- IVR
- Inbound Call Center
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Multi-Campaign
- Multi-Channel Communication
- Multiple Scripts
- On-Demand Recording
- One-to-One Messaging
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Phone Key Input
- Polls/Voting
- Purchasing & Receiving
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Messaging
- Scheduled Recording
- Shortcodes
- Status Tracking
- Tagging
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Unified Communications
- Video Conferencing
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Management
Integrations
- Freshdesk
- Oracle Service
- Salesforce Service Cloud
- Shopify
- SugarCRM
- Zendesk Suite
- Zoho CRM
- Freshdesk
- Oracle Service
- Salesforce Service Cloud
- Shopify
- SugarCRM
- Zendesk Suite
- Zoho CRM
