Userlike vs Crisp
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Userlike is a unique software for live chat and customer messaging that allows businesses to win and nurture customers through website chat and messaging-apps like WhatsApp, Facebook Messenger, Telegram, Instagram, E-mail, Threema and SMS.
Userlike is a unique software for live chat and customer messaging that allows businesses to win and nurture customers through website chat and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$100.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.6/ 5Value for Money
4.3/ 5Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
4.4/ 5Value for Money
4.4/ 5Features
Total features 64
- @mentions
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Automated Routing
- Autoresponders
- CRM
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Automation
- Email Management
- Email Templates
- Feedback Management
- File Sharing
- File Transfer
- Geotargeting
- Group Messaging
- Human Handover
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Proactive Chat
- Product Recommendations
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
- Video Support
- Virtual Assistant
- Workflow Management
Total features 75
- @mentions
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Automated Routing
- Autoresponders
- CRM
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Automation
- Email Management
- Email Templates
- Feedback Management
- File Sharing
- File Transfer
- Geotargeting
- Group Messaging
- Human Handover
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Proactive Chat
- Product Recommendations
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
- Video Support
- Virtual Assistant
- Workflow Management
Integrations
- Aircall
- BigCommerce
- Capsule
- CentralStationCRM
- Cloudflare
- Dropbox Business
- Freshdesk
- GitHub
- Google Analytics 360
- Help Scout
- Highrise
- HubSpot CRM
- HubSpot Service Hub
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Lime CRM
- Mailchimp
- Meta for Business
- OXID eShop
- Pipedrive
- Pipeline CRM
- PrestaShop
- Ringover
- Salesforce Platform
- Salesforce Service Cloud
- Segment
- Shopify
- Shopify Plus
- Shopware
- Slack
- Squarespace
- SugarCRM
- TYPO3
- Talkdesk
- Telegram
- Trello
- Twitter/X
- UserVoice
- WHMCS
- WordPress
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Aircall
- BigCommerce
- Capsule
- CentralStationCRM
- Cloudflare
- Dropbox Business
- Freshdesk
- GitHub
- Google Analytics 360
- Help Scout
- Highrise
- HubSpot CRM
- HubSpot Service Hub
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Lime CRM
- Mailchimp
- Meta for Business
- OXID eShop
- Pipedrive
- Pipeline CRM
- PrestaShop
- Ringover
- Salesforce Platform
- Salesforce Service Cloud
- Segment
- Shopify
- Shopify Plus
- Shopware
- Slack
- Squarespace
- SugarCRM
- TYPO3
- Talkdesk
- Telegram
- Trello
- Twitter/X
- UserVoice
- WHMCS
- WordPress
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
