Vision Helpdesk vs ConnectWise PSA
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Vision Helpdesk offers four products to manage customer support for all size business.
1) Multi channel Help Desk Software
2) Satellite Help Desk (Multi company help desk )
3) Service Desk Software (PINKVerify Certified - ITIL / ITSM Complaint)
4) Live Chat Software
Vision Helpdesk offers four products to manage customer support for all size business.
1) Multi channel Help Desk Software
2) Satellite Help Desk...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups.
ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$15.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.7/ 5Customer Service
4.7/ 5Value for Money
4.5/ 5Ease of Use
3.7/ 5Features
4.1/ 5Customer Service
3.7/ 5Value for Money
3.8/ 5Features
Total features 88
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- CMDB
- CRM
- Call Center Management
- Canned Responses
- Capacity Management
- Change Management
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Expense Tracking
- File Sharing
- Financial Management
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Offline Form
- Patch Management
- Performance Metrics
- Prioritization
- Proactive Chat
- Problem Management
- Progress Tracking
- Project Management
- Project Templates
- Project Time Tracking
- Projections
- Purchasing & Receiving
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Resource Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Widgets
- Workflow Management
Total features 93
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backup and Recovery
- Billable Items Tracking
- Billing & Invoicing
- CMDB
- CRM
- Call Center Management
- Canned Responses
- Capacity Management
- Change Management
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Expense Tracking
- File Sharing
- Financial Management
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Offline Form
- Patch Management
- Performance Metrics
- Prioritization
- Proactive Chat
- Problem Management
- Progress Tracking
- Project Management
- Project Templates
- Project Time Tracking
- Projections
- Purchasing & Receiving
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Resource Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Widgets
- Workflow Management
Integrations
- Acronis Cyber Backup
- Acronis Cyber Protect Cloud
- Aircall
- AlertOps
- Asset Panda
- Auvik
- Avalara
- AvePoint
- Bedrock Data
- Bitdefender Antivirus Plus
- BrightGauge
- Capsule
- Cavelo Attack Surface Management
- ClickDesk
- Comm100 Live Chat
- ConnectBooster
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- ConnectWise RMM
- ConnectWise SIEM
- ConnectWise ScreenConnect
- Constant Contact
- ControlCase Compliance Manager
- Domotz
- Drupal
- Dynamics 365 Business Central
- EasyDMARC
- EcoStruxure
- Emersion
- FreshBooks
- GlassHive
- Gmail
- GoTo Meeting
- Google Calendar
- Google Workspace
- Guardz
- INFIMA
- ITBoost
- Infrascale Backup & Disaster Recovery
- Inky
- Insightly
- Intermedia Unite
- Jira
- Joomla
- Judy Security
- Kaseya VSA
- LinkedIn for Business
- Liongard
- LiveChat
- LogicMonitor
- MSP360 Managed Backup
- Mailchimp
- Malwarebytes for Business
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Moovila
- NinjaOne
- NordLayer
- NordPass Business
- OpsGenie
- PayPal
- PowerDMARC
- QuickBooks Online
- QuickBooks Online Advanced
- Redmine
- Sage 200
- Sage 50cloud Accounting
- Salesforce Sales Cloud
- Seceon Open Threat Management Platform
- ShadowProtect
- Shopify
- Slack
- SmileBack
- SugarCRM
- TimeZest
- Twilio
- Twitter/X
- Userlike
- Veeam Data Platform
- WHMCS
- Webroot Business Endpoint Protection
- WisePay
- WordPress
- Xero
- Zapier
- authorize.net
- vBulletin
- x360Cloud
- x360Sync
- xAmplify
- Acronis Cyber Backup
- Acronis Cyber Protect Cloud
- Aircall
- AlertOps
- Asset Panda
- Auvik
- Avalara
- AvePoint
- Bedrock Data
- Bitdefender Antivirus Plus
- BrightGauge
- Capsule
- Cavelo Attack Surface Management
- ClickDesk
- Comm100 Live Chat
- ConnectBooster
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- ConnectWise RMM
- ConnectWise SIEM
- ConnectWise ScreenConnect
- Constant Contact
- ControlCase Compliance Manager
- Domotz
- Drupal
- Dynamics 365 Business Central
- EasyDMARC
- EcoStruxure
- Emersion
- FreshBooks
- GlassHive
- Gmail
- GoTo Meeting
- Google Calendar
- Google Workspace
- Guardz
- INFIMA
- ITBoost
- Infrascale Backup & Disaster Recovery
- Inky
- Insightly
- Intermedia Unite
- Jira
- Joomla
- Judy Security
- Kaseya VSA
- LinkedIn for Business
- Liongard
- LiveChat
- LogicMonitor
- MSP360 Managed Backup
- Mailchimp
- Malwarebytes for Business
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Moovila
- NinjaOne
- NordLayer
- NordPass Business
- OpsGenie
- PayPal
- PowerDMARC
- QuickBooks Online
- QuickBooks Online Advanced
- Redmine
- Sage 200
- Sage 50cloud Accounting
- Salesforce Sales Cloud
- Seceon Open Threat Management Platform
- ShadowProtect
- Shopify
- Slack
- SmileBack
- SugarCRM
- TimeZest
- Twilio
- Twitter/X
- Userlike
- Veeam Data Platform
- WHMCS
- Webroot Business Endpoint Protection
- WisePay
- WordPress
- Xero
- Zapier
- authorize.net
- vBulletin
- x360Cloud
- x360Sync
- xAmplify
