Vision Helpdesk vs InvGate Service Management
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Overview
Vision Helpdesk offers four products to manage customer support for all size business.
1) Multi channel Help Desk Software
2) Satellite Help Desk (Multi company help desk )
3) Service Desk Software (PINKVerify Certified - ITIL / ITSM Complaint)
4) Live Chat Software
Vision Helpdesk offers four products to manage customer support for all size business.
1) Multi channel Help Desk Software
2) Satellite Help Desk...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$15.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$17.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.7/ 5Customer Service
4.7/ 5Value for Money
4.5/ 5Ease of Use
4.7/ 5Features
4.5/ 5Customer Service
4.7/ 5Value for Money
4.5/ 5Features
Total features 88
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Autoresponders
- Availability Management
- CMDB
- Call Center Management
- Canned Responses
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Feedback Management
- File Sharing
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Widgets
- Workflow Management
Total features 76
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Autoresponders
- Availability Management
- CMDB
- Call Center Management
- Canned Responses
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Feedback Management
- File Sharing
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Widgets
- Workflow Management
Integrations
- Aircall
- Asana
- Azure DevOps Services
- BambooHR
- Capsule
- ClickDesk
- Comm100 Live Chat
- Confluence
- Deel
- Drupal
- Expensify
- Factorial
- FileWave
- Five9
- FreshBooks
- Gmail
- GoTo Meeting
- Google Calendar
- Google Workspace
- Greenhouse
- Insightly
- Invgate Asset Management
- Jira
- Joomla
- Lansweeper
- LinkedIn for Business
- LiveChat
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Entra Verified ID
- Microsoft Outlook
- Microsoft Teams
- Notion
- Okta
- PayPal
- PeopleForce
- Redmine
- Rippling
- ServiceNow
- Shopify
- Slack
- SugarCRM
- Teamtailor
- Twilio
- Twitter/X
- Userlike
- WHMCS
- WordPress
- Workable
- Zapier
- authorize.net
- vBulletin
- Aircall
- Asana
- Azure DevOps Services
- BambooHR
- Capsule
- ClickDesk
- Comm100 Live Chat
- Confluence
- Deel
- Drupal
- Expensify
- Factorial
- FileWave
- Five9
- FreshBooks
- Gmail
- GoTo Meeting
- Google Calendar
- Google Workspace
- Greenhouse
- Insightly
- Invgate Asset Management
- Jira
- Joomla
- Lansweeper
- LinkedIn for Business
- LiveChat
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Entra Verified ID
- Microsoft Outlook
- Microsoft Teams
- Notion
- Okta
- PayPal
- PeopleForce
- Redmine
- Rippling
- ServiceNow
- Shopify
- Slack
- SugarCRM
- Teamtailor
- Twilio
- Twitter/X
- Userlike
- WHMCS
- WordPress
- Workable
- Zapier
- authorize.net
- vBulletin
