Vision Helpdesk vs Spiceworks Cloud Help Desk
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Vision Helpdesk offers four products to manage customer support for all size business.
1) Multi channel Help Desk Software
2) Satellite Help Desk (Multi company help desk )
3) Service Desk Software (PINKVerify Certified - ITIL / ITSM Complaint)
4) Live Chat Software
Vision Helpdesk offers four products to manage customer support for all size business.
1) Multi channel Help Desk Software
2) Satellite Help Desk...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$15.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.7/ 5Customer Service
4.7/ 5Value for Money
4.5/ 5Ease of Use
4.3/ 5Features
4.2/ 5Customer Service
4.2/ 5Value for Money
4.6/ 5Features
Total features 88
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Autoresponders
- Bandwidth Monitoring
- Baseline Manager
- CMDB
- Call Center Management
- Canned Responses
- Capacity Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configurable Workflow
- Configuration Management
- Connectivity Management
- Contact Management
- Contract/License Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Diagnostic Tools
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- File Sharing
- For Websites
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Network Analysis
- Network Monitoring
- Offline Form
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Uptime Reporting
- Virtual Assistant
- Web Traffic Reporting
- Widgets
- Workflow Management
Total features 55
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Autoresponders
- Bandwidth Monitoring
- Baseline Manager
- CMDB
- Call Center Management
- Canned Responses
- Capacity Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configurable Workflow
- Configuration Management
- Connectivity Management
- Contact Management
- Contract/License Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Diagnostic Tools
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- File Sharing
- For Websites
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Network Analysis
- Network Monitoring
- Offline Form
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Uptime Reporting
- Virtual Assistant
- Web Traffic Reporting
- Widgets
- Workflow Management
Integrations
- Aircall
- Capsule
- ClickDesk
- Comm100 Live Chat
- Drupal
- FreshBooks
- Gmail
- GoTo Meeting
- Google Workspace
- Insightly
- Jira
- Joomla
- LinkedIn for Business
- LiveChat
- Mailchimp
- Meta for Business
- Microsoft 365
- PayPal
- Redmine
- Shopify
- Slack
- SugarCRM
- Twilio
- Twitter/X
- Userlike
- WHMCS
- WordPress
- Zapier
- authorize.net
- vBulletin
Not provided by vendor
