Vision Helpdesk vs Freshservice
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Vision Helpdesk offers four products to manage customer support for all size business.
1) Multi channel Help Desk Software
2) Satellite Help Desk (Multi company help desk )
3) Service Desk Software (PINKVerify Certified - ITIL / ITSM Complaint)
4) Live Chat Software
Vision Helpdesk offers four products to manage customer support for all size business.
1) Multi channel Help Desk Software
2) Satellite Help Desk...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$15.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.7/ 5Customer Service
4.7/ 5Value for Money
4.5/ 5Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Features
Total features 88
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Backup and Recovery
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Buy Side (Suppliers)
- CMDB
- CRM
- Call Center Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Disaster Recovery
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Management
- Email Templates
- Event Logs
- Feedback Management
- File Sharing
- For IT Project Management
- Forecasting
- Forms Management
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Offline Form
- Order Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Policy Management
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Widgets
- Workflow Management
Total features 148
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Backup and Recovery
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Buy Side (Suppliers)
- CMDB
- CRM
- Call Center Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customer Database
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Disaster Recovery
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Management
- Email Templates
- Event Logs
- Feedback Management
- File Sharing
- For IT Project Management
- Forecasting
- Forms Management
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Offline Form
- Order Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Policy Management
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Widgets
- Workflow Management
Integrations
- Aircall
- Amazon Redshift
- Azure Active Directory
- Azure DevOps Server
- BambooHR
- Box
- Capsule
- ClickDesk
- ClickUp
- Comm100 Live Chat
- Copper
- Docusign
- Dropbox Business
- Drupal
- Dynamics 365
- FreshBooks
- Freshchat
- FullContact
- GitHub
- Gmail
- GoTo Meeting
- Google Analytics 360
- Google Calendar
- Google Cloud BigQuery
- Google Contacts
- Google Workspace
- Greenhouse
- Harvest
- HubSpot CRM
- Insightly
- Jira
- Joomla
- LinkedIn for Business
- LiveChat
- LogMeIn Rescue
- Mailchimp
- ManageEngine ServiceDesk Plus
- Meta for Business
- Microsoft 365
- Microsoft Viva Engage
- OneLogin
- OpsGenie
- PagerDuty
- PayPal
- Personio
- Pipedrive
- Pivotal Tracker
- QuickBooks Online Advanced
- Redmine
- SAP SuccessFactors HXM Suite
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Smartsheet
- Snowflake
- SugarCRM
- SurveyMonkey
- TeamViewer Remote
- Twilio
- Twitter/X
- Userlike
- WHMCS
- WordPress
- Workable
- WorkflowMax
- Zapier
- Zight (formerly CloudApp)
- Zoho CRM
- authorize.net
- miniOrange
- monday.com
- vBulletin
- Aircall
- Amazon Redshift
- Azure Active Directory
- Azure DevOps Server
- BambooHR
- Box
- Capsule
- ClickDesk
- ClickUp
- Comm100 Live Chat
- Copper
- Docusign
- Dropbox Business
- Drupal
- Dynamics 365
- FreshBooks
- Freshchat
- FullContact
- GitHub
- Gmail
- GoTo Meeting
- Google Analytics 360
- Google Calendar
- Google Cloud BigQuery
- Google Contacts
- Google Workspace
- Greenhouse
- Harvest
- HubSpot CRM
- Insightly
- Jira
- Joomla
- LinkedIn for Business
- LiveChat
- LogMeIn Rescue
- Mailchimp
- ManageEngine ServiceDesk Plus
- Meta for Business
- Microsoft 365
- Microsoft Viva Engage
- OneLogin
- OpsGenie
- PagerDuty
- PayPal
- Personio
- Pipedrive
- Pivotal Tracker
- QuickBooks Online Advanced
- Redmine
- SAP SuccessFactors HXM Suite
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Smartsheet
- Snowflake
- SugarCRM
- SurveyMonkey
- TeamViewer Remote
- Twilio
- Twitter/X
- Userlike
- WHMCS
- WordPress
- Workable
- WorkflowMax
- Zapier
- Zight (formerly CloudApp)
- Zoho CRM
- authorize.net
- miniOrange
- monday.com
- vBulletin
