Dynamics 365 vs ServiceNow Customer Service Management
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.1/ 5Features
4.3/ 5Customer Service
4.2/ 5Value for Money
4.1/ 5Ease of Use
4.1/ 5Features
4.3/ 5Customer Service
4.2/ 5Value for Money
4.1/ 5Features
Total features 117
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Lifecycle Management
- Assignment Management
- Automated Routing
- Bank Reconciliation
- Billing & Invoicing
- Budgeting/Forecasting
- Business Process Automation
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Monitoring
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- Campaign Management
- Campaign Planning
- Cash Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Templates
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Management
- Data Visualization
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- Expense Tracking
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For Medical Purposes
- For Real Estate
- For Startups
- For iPad Devices
- Forecasting
- Full Text Search
- Fund Management
- General Ledger
- HR Management
- Help Desk Management
- Incident Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- Issue Auditing
- Issue Management
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- ML Algorithm Library
- Machine Learning
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile App
- Model Training
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Natural Language Processing
- No-Code
- On-Demand Communications
- Online Invoicing
- Order Fulfillment
- Order Tracking
- Payroll Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Point of Sale (POS)
- Predictive Analytics
- Prioritization
- Process/Workflow Automation
- Profit/Loss Statement
- Project Management
- Project Workflow
- Prospecting Tools
- Purchase Order Management
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Self Service Data Preparation
- Self Service Portal
- Self-service Analytics
- Service Level Agreement (SLA) Management
- Single Page View
- Social Media Integration
- Special Order Management
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Training Management
- Transaction Management
- Trend Analysis
- User Management
- Vendor Management
- Virtual Assistant
- Visual Analytics
- Warehouse Management
- Work Order Management
- Workflow Configuration
- Workflow Management
- Workforce Management
Total features 106
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Lifecycle Management
- Assignment Management
- Automated Routing
- Bank Reconciliation
- Billing & Invoicing
- Budgeting/Forecasting
- Business Process Automation
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Monitoring
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- Campaign Management
- Campaign Planning
- Cash Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Templates
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Management
- Data Visualization
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- Expense Tracking
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For Medical Purposes
- For Real Estate
- For Startups
- For iPad Devices
- Forecasting
- Full Text Search
- Fund Management
- General Ledger
- HR Management
- Help Desk Management
- Incident Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Inventory Management
- Invoice Creation
- Invoice Management
- Invoice Processing
- Issue Auditing
- Issue Management
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- ML Algorithm Library
- Machine Learning
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile App
- Model Training
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Natural Language Processing
- No-Code
- On-Demand Communications
- Online Invoicing
- Order Fulfillment
- Order Tracking
- Payroll Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Point of Sale (POS)
- Predictive Analytics
- Prioritization
- Process/Workflow Automation
- Profit/Loss Statement
- Project Management
- Project Workflow
- Prospecting Tools
- Purchase Order Management
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Self Service Data Preparation
- Self Service Portal
- Self-service Analytics
- Service Level Agreement (SLA) Management
- Single Page View
- Social Media Integration
- Special Order Management
- Spend Management
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Training Management
- Transaction Management
- Trend Analysis
- User Management
- Vendor Management
- Virtual Assistant
- Visual Analytics
- Warehouse Management
- Work Order Management
- Workflow Configuration
- Workflow Management
- Workforce Management
Integrations
- 3CLogic
- ADP Workforce Now
- Ameyo
- AskNicely
- Bright Pattern
- Campaign Monitor by Marigold
- Docusign
- Five9
- Gainsight CS
- InsideView
- Jira
- Lattice Engines
- LinkedIn for Business
- Medallia Experience Cloud
- Microsoft Excel
- Microsoft Outlook
- Microsoft Project
- Microsoft SharePoint
- Microsoft Teams
- PROS Smart CPQ
- PandaDoc
- SOFT4RealEstate
- Salesforce Sales Cloud
- Sana Commerce
- SightCall
- Sprinklr
- Tacton CPQ
- Talkdesk
- TenFold
- Vonage Business Communications
- Webex Suite
- airSlate SignNow
- 3CLogic
- ADP Workforce Now
- Ameyo
- AskNicely
- Bright Pattern
- Campaign Monitor by Marigold
- Docusign
- Five9
- Gainsight CS
- InsideView
- Jira
- Lattice Engines
- LinkedIn for Business
- Medallia Experience Cloud
- Microsoft Excel
- Microsoft Outlook
- Microsoft Project
- Microsoft SharePoint
- Microsoft Teams
- PROS Smart CPQ
- PandaDoc
- SOFT4RealEstate
- Salesforce Sales Cloud
- Sana Commerce
- SightCall
- Sprinklr
- Tacton CPQ
- Talkdesk
- TenFold
- Vonage Business Communications
- Webex Suite
- airSlate SignNow