Olark vs Drift
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Overview
Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.
Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.3/ 5Customer Service
4.6/ 5Value for Money
4.4/ 5Ease of Use
4.4/ 5Features
4.3/ 5Customer Service
4.4/ 5Value for Money
4.1/ 5Features
Total features 27
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated Scheduling
- Autoresponders
- Availability Management
- CRM
- Calendar Management
- Calendar Sync
- Campaign Management
- Campaign Personalization
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Contextual Targeting
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Synchronization
- Data Visualization
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- Forms Management
- Geotargeting
- Group Messaging
- Human Handover
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Location-Based Marketing
- Marketing Automation
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Offline Form
- One-to-One Messaging
- Online Booking
- Online Forms
- Performance Metrics
- Personalization
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Product Recommendations
- Prospecting Tools
- Push Notifications
- Query Suggestions
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sales Activity Management
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Single Sign On
- Source Tracking
- Speech Recognition
- Speech Synthesis
- Subscriber Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Target Account Identification
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Chat
- Virtual Assistant
- Visitor Tracking
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Visitor Tracking
- Workflow Management
Total features 152
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated Scheduling
- Autoresponders
- Availability Management
- CRM
- Calendar Management
- Calendar Sync
- Campaign Management
- Campaign Personalization
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Contextual Targeting
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Synchronization
- Data Visualization
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- Forms Management
- Geotargeting
- Group Messaging
- Human Handover
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Location-Based Marketing
- Marketing Automation
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Offline Form
- One-to-One Messaging
- Online Booking
- Online Forms
- Performance Metrics
- Personalization
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Product Recommendations
- Prospecting Tools
- Push Notifications
- Query Suggestions
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sales Activity Management
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Single Sign On
- Source Tracking
- Speech Recognition
- Speech Synthesis
- Subscriber Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Target Account Identification
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Chat
- Virtual Assistant
- Visitor Tracking
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Visitor Tracking
- Workflow Management
Integrations
- Adobe Commerce
- BigCommerce
- Demandbase One
- Drip
- Drupal
- Drupal Wiki
- Freshdesk
- Front
- Google Analytics 360
- Google Calendar
- Groove
- Help Scout
- Helpjuice
- Highrise
- HubSpot CRM
- Kanban for WordPress
- Mailchimp
- Marketo Engage
- Microsoft 365
- Microsoft Outlook
- Poptin
- PrestaShop
- Privy
- Productboard
- SMS Reviews
- SalesLoft
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Segment
- SendGrid
- SeoSamba WordPress Enterprise
- Shift4Shop
- Shopify
- Slack
- Squarespace
- Stripe
- SugarCRM
- Talkdesk
- Unbounce
- Volusion
- Webflow
- WordPress
- WordPress Portal
- WordPress VIP
- Zapier
- Zendesk Suite
- Adobe Commerce
- BigCommerce
- Demandbase One
- Drip
- Drupal
- Drupal Wiki
- Freshdesk
- Front
- Google Analytics 360
- Google Calendar
- Groove
- Help Scout
- Helpjuice
- Highrise
- HubSpot CRM
- Kanban for WordPress
- Mailchimp
- Marketo Engage
- Microsoft 365
- Microsoft Outlook
- Poptin
- PrestaShop
- Privy
- Productboard
- SMS Reviews
- SalesLoft
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Segment
- SendGrid
- SeoSamba WordPress Enterprise
- Shift4Shop
- Shopify
- Slack
- Squarespace
- Stripe
- SugarCRM
- Talkdesk
- Unbounce
- Volusion
- Webflow
- WordPress
- WordPress Portal
- WordPress VIP
- Zapier
- Zendesk Suite