SysAid vs ProProfs Knowledge Base
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Overview
SysAid is an AI-enabled IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
SysAid is an AI-enabled IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
ProProfs Knowledge Base is a simple tool with stellar features. The tool can help you set up an internal or external knowledge base, documentation, manuals, and FAQs for employees and customers. Be it content authoring, customization, or publishing, ProProfs offers a one-stop solution for all your n
ProProfs Knowledge Base is a simple tool with stellar features. The tool can help you set up an internal or external knowledge base, documentation,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$79.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.5/ 5Ease of Use
4.7/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.5/ 5Features
Total features 124
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Benchmarking
- Business Process Automation
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Capacity Management
- Catalog Management
- Change Management
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Credential Management
- Customer Database
- Customer Journey Mapping
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Logs
- Feedback Management
- File Management
- File Sharing
- For the IT sector
- Forms Management
- Framework Management
- Full Text Search
- Gantt/Timeline View
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Mobile Alerts
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS Survey Structure
- Negative Feedback Management
- Network Monitoring
- Online Forums
- Password Management
- Patch Management
- Performance Metrics
- Performance Monitoring
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Problem Management
- Process Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Project Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SEO Management
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Security Management
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- Uptime Reporting
- User Management
- Version Control
- Virtual Assistant
- Visual Analytics
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Website Monitoring
- Widgets
- Wiki
- Workflow Configuration
- Workflow Management
Total features 102
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Benchmarking
- Business Process Automation
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Capacity Management
- Catalog Management
- Change Management
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Credential Management
- Customer Database
- Customer Journey Mapping
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Logs
- Feedback Management
- File Management
- File Sharing
- For the IT sector
- Forms Management
- Framework Management
- Full Text Search
- Gantt/Timeline View
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Mobile Alerts
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS Survey Structure
- Negative Feedback Management
- Network Monitoring
- Online Forums
- Password Management
- Patch Management
- Performance Metrics
- Performance Monitoring
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Problem Management
- Process Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Project Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SEO Management
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Security Management
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- Uptime Reporting
- User Management
- Version Control
- Virtual Assistant
- Visual Analytics
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Website Monitoring
- Widgets
- Wiki
- Workflow Configuration
- Workflow Management
Integrations
- Asana
- Disqus
- Docusign
- Freshdesk
- Google Analytics 360
- Google Calendar
- Google Chat
- Google Workspace
- Harvest
- Jira
- Jotform
- Lansweeper
- LiveChat
- Lucidchart
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Azure
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams
- Nagios Core
- Nagios XI
- New Relic
- Office 365 Document Management
- Okta
- Olark
- OneLogin
- PagerDuty
- Pingdom
- ProProfs Chat
- Qlik Sense
- QuickBooks Online
- Salesforce Starter
- Shopify
- Site24x7
- Slack
- SolarWinds Service Desk
- TeamViewer Remote
- Tidio
- Trello
- Twilio
- Typeform
- WorkSafe
- Wufoo
- YouCanBook.me
- Zapier
- Zendesk Suite
- monday.com
- Asana
- Disqus
- Docusign
- Freshdesk
- Google Analytics 360
- Google Calendar
- Google Chat
- Google Workspace
- Harvest
- Jira
- Jotform
- Lansweeper
- LiveChat
- Lucidchart
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Azure
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams
- Nagios Core
- Nagios XI
- New Relic
- Office 365 Document Management
- Okta
- Olark
- OneLogin
- PagerDuty
- Pingdom
- ProProfs Chat
- Qlik Sense
- QuickBooks Online
- Salesforce Starter
- Shopify
- Site24x7
- Slack
- SolarWinds Service Desk
- TeamViewer Remote
- Tidio
- Trello
- Twilio
- Typeform
- WorkSafe
- Wufoo
- YouCanBook.me
- Zapier
- Zendesk Suite
- monday.com
