SysAid vs Alloy Navigator
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Overview
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$79.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$19.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.5/ 5Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Features
Total features 123
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Capacity Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Depreciation Management
- Device Auto Discovery
- Dispatch Management
- Disposal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Event Logs
- Feedback Management
- Forecasting
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Localization Automation
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Network Monitoring
- Order Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Portable License
- Portfolio Management
- Prioritization
- Problem Management
- Procurement Management
- Product Activation
- Product Identification
- Project Management
- Projections
- Purchase Order Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Risk Assessment
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Shipping Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Testing/QA Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Trial License
- Uptime Reporting
- User Management
- Virtual Assistant
- Visual Analytics
- Widgets
- Workflow Configuration
- Workflow Management
Total features 149
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Capacity Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Depreciation Management
- Device Auto Discovery
- Dispatch Management
- Disposal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Event Logs
- Feedback Management
- Forecasting
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Localization Automation
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Network Monitoring
- Order Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Portable License
- Portfolio Management
- Prioritization
- Problem Management
- Procurement Management
- Product Activation
- Product Identification
- Project Management
- Projections
- Purchase Order Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Risk Assessment
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Shipping Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Testing/QA Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Trial License
- Uptime Reporting
- User Management
- Virtual Assistant
- Visual Analytics
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Auth0
- Azure Active Directory
- BeyondTrust Remote Support
- Docusign
- Google Calendar
- Google Workspace
- Jira
- LogMeIn Rescue
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Azure
- Microsoft Excel
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Microsoft Word
- Nagios XI
- Office 365 Document Management
- Okta
- OneLogin
- OpsGenie
- Ping Identity
- Qlik Sense
- Slack
- TeamViewer Remote
- Trello
- Twitter/X
- Zapier
- Auth0
- Azure Active Directory
- BeyondTrust Remote Support
- Docusign
- Google Calendar
- Google Workspace
- Jira
- LogMeIn Rescue
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Azure
- Microsoft Excel
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Microsoft Word
- Nagios XI
- Office 365 Document Management
- Okta
- OneLogin
- OpsGenie
- Ping Identity
- Qlik Sense
- Slack
- TeamViewer Remote
- Trello
- Twitter/X
- Zapier
