SysAid vs Salesforce Field Service
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Overview
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders & gain real-time visibility into field service operations.
Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage their mobile workforce....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$79.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$50.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.5/ 5Ease of Use
4.1/ 5Features
4.3/ 5Customer Service
4.2/ 5Value for Money
4.1/ 5Features
Total features 124
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Benchmarking
- Billing & Invoicing
- Bills of Material
- Business Process Automation
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customer History
- Customer Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Delivery Tracking
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- Electronic Signature
- Email Management
- Email Templates
- Employee Management
- Estimating
- Event Logs
- Feedback Management
- File Management
- File Storage
- Forecasting
- Fuel Management
- Fuel Tracking
- Full Text Search
- GPS
- Geographic Maps
- Geolocation
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Incident Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Live Driver Tracking
- Localization Automation
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Location
- Network Monitoring
- Online Time Clock
- Order Management
- Order Tracking
- Patch Management
- Payment Collection in the Field
- Payment Processing
- Performance Metrics
- Performance Monitoring
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Production Scheduling
- Project Management
- Quality Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Appointments
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Role-Based Permissions
- Route History
- Route Management
- Route Optimization
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Management
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Shipping Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Technician Management
- Territory Management
- Third-Party Integrations
- Ticket Management
- Time Tracking
- Traceability
- Transportation Management
- Uptime Reporting
- User Management
- Virtual Assistant
- Visual Analytics
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Total features 102
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Benchmarking
- Billing & Invoicing
- Bills of Material
- Business Process Automation
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customer History
- Customer Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Delivery Tracking
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- Electronic Signature
- Email Management
- Email Templates
- Employee Management
- Estimating
- Event Logs
- Feedback Management
- File Management
- File Storage
- Forecasting
- Fuel Management
- Fuel Tracking
- Full Text Search
- GPS
- Geographic Maps
- Geolocation
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Incident Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Live Driver Tracking
- Localization Automation
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Location
- Network Monitoring
- Online Time Clock
- Order Management
- Order Tracking
- Patch Management
- Payment Collection in the Field
- Payment Processing
- Performance Metrics
- Performance Monitoring
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Production Scheduling
- Project Management
- Quality Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Appointments
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Role-Based Permissions
- Route History
- Route Management
- Route Optimization
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Management
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Shipping Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Technician Management
- Territory Management
- Third-Party Integrations
- Ticket Management
- Time Tracking
- Traceability
- Transportation Management
- Uptime Reporting
- User Management
- Virtual Assistant
- Visual Analytics
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Docusign
- Google Workspace
- Jira
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Power BI
- Microsoft Teams
- Nagios XI
- Office 365 Document Management
- Okta
- OneLogin
- Qlik Sense
- Slack
- TeamViewer Remote
- Trello
- Zapier
Not provided by vendor