SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders & gain real-time visibility into field service operations.
Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage their mobile workforce....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$79.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$50.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(482)

Ease of Use

4.5/ 5

Features

4.5/ 5

Customer Service

4.5/ 5

Value for Money

4.5/ 5

Overall rating

4.3 /5
(26)

Ease of Use

4.1/ 5

Features

4.3/ 5

Customer Service

4.2/ 5

Value for Money

4.1/ 5

Total features 124

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Availability Management
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Benchmarking
  • Billing & Invoicing
  • Bills of Material
  • Business Process Automation
  • CMDB
  • CPU Monitoring
  • CRM
  • Calendar Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Delivery Tracking
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver Management
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Management
  • Estimating
  • Event Logs
  • Feedback Management
  • File Management
  • File Storage
  • Forecasting
  • Fuel Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Incident Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Live Driver Tracking
  • Localization Automation
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Network Monitoring
  • Online Time Clock
  • Order Management
  • Order Tracking
  • Patch Management
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Performance Monitoring
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Procurement Management
  • Production Scheduling
  • Project Management
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Safety Management
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Shipping Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Technician Management
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time Tracking
  • Traceability
  • Transportation Management
  • Uptime Reporting
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 102

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Availability Management
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Benchmarking
  • Billing & Invoicing
  • Bills of Material
  • Business Process Automation
  • CMDB
  • CPU Monitoring
  • CRM
  • Calendar Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Delivery Tracking
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver Management
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Management
  • Estimating
  • Event Logs
  • Feedback Management
  • File Management
  • File Storage
  • Forecasting
  • Fuel Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Incident Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Live Driver Tracking
  • Localization Automation
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Network Monitoring
  • Online Time Clock
  • Order Management
  • Order Tracking
  • Patch Management
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Performance Monitoring
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Procurement Management
  • Production Scheduling
  • Project Management
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Safety Management
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Shipping Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Technician Management
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time Tracking
  • Traceability
  • Transportation Management
  • Uptime Reporting
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Docusign
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft 365 License Optimization
  • Microsoft Power BI
  • Microsoft Teams
  • Nagios XI
  • Office 365 Document Management
  • Okta
  • OneLogin
  • Qlik Sense
  • Slack
  • TeamViewer Remote
  • Trello
  • Zapier
Not provided by vendor