---
description: Compare SysAid vs Shake for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare SysAid vs Shake | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/3479/it-ticketing-systems/software) > [SysAid \<span\>vs\</span\> Shake](https://www.getapp.za.com/compare/90863/2044951/sysaid/vs/shake)

# Compare SysAid vs Shake

Canonical: https://www.getapp.za.com/compare/90863/2044951/sysaid/vs/shake

> Detailed comparison between SysAid and Shake. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SysAid | Shake |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 511 | 29 |
| **Starting Price** | - | US$160,00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### SysAid

- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Assignment Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Customizable Reports
- Dashboard
- Issue Auditing
- Issue Management
- Issue Tracking
- Project Management
- Real-Time Reporting
- Reporting & Statistics
- Role-Based Permissions
- Status Tracking
- Surveys & Feedback
- Task Management
- Ticket Management

### Shake

- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Assignment Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Customizable Reports
- Dashboard
- Issue Auditing
- Issue Management
- Issue Tracking
- Project Management
- Real-Time Reporting
- Reporting & Statistics
- Role-Based Permissions
- Status Tracking
- Surveys & Feedback
- Task Management
- Ticket Management

## Links

- [View SysAid Profile](https://www.getapp.za.com/software/90863/sysaid)
- [View Shake Profile](https://www.getapp.za.com/software/2044951/shake)
- [View Original Comparison](https://www.getapp.za.com/compare/90863/2044951/sysaid/vs/shake)

-----

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