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SysAid vs ky2help

SysAid

(481)
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ky2help

(17)
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SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

US$79.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

€20,000.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(481)

Ease of Use

4.5/ 5

Features

4.5/ 5

Customer Service

4.5/ 5

Value for Money

4.5/ 5
Read all reviews

Overall rating

4.3 /5
(17)

Ease of Use

3.8/ 5

Features

4.2/ 5

Customer Service

4.5/ 5

Value for Money

3.8/ 5
Read all reviews

Total features 123

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Logs
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third-Party Integrations
  • Ticket Management
  • Uptime Reporting
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management

Total features 88

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Logs
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third-Party Integrations
  • Ticket Management
  • Uptime Reporting
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management
  • Abacus
  • Azure Active Directory
  • DSM
  • DocuWare
  • Docusign
  • Docusnap
  • Enzoic for Active Directory Lite
  • Fabasoft Approve
  • Fabasoft Business Process Cloud
  • Fabasoft Contracts
  • Fabasoft eGov-Suite
  • Google Workspace
  • HR Active Directory Connect
  • Identify
  • Ivanti File Director
  • Jira
  • LOGINventory
  • Lansweeper
  • Microsoft 365
  • Microsoft 365 License Optimization
  • Microsoft Exchange
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • Nagios XI
  • Office 365 Document Management
  • Okta
  • OneLogin
  • Orion
  • Qlik Sense
  • STARFACE
  • STS Cloud
  • STS Tracker
  • SelectLine
  • ServiceNow
  • Slack
  • Smart CTI Connector
  • SwaggerHub
  • TeamViewer Remote
  • Trello
  • Zabbix
  • Zapier
  • baramundi Management Suite
  • rexx systems
  • vCenter Server
  • Abacus
  • Azure Active Directory
  • DSM
  • DocuWare
  • Docusign
  • Docusnap
  • Enzoic for Active Directory Lite
  • Fabasoft Approve
  • Fabasoft Business Process Cloud
  • Fabasoft Contracts
  • Fabasoft eGov-Suite
  • Google Workspace
  • HR Active Directory Connect
  • Identify
  • Ivanti File Director
  • Jira
  • LOGINventory
  • Lansweeper
  • Microsoft 365
  • Microsoft 365 License Optimization
  • Microsoft Exchange
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • Nagios XI
  • Office 365 Document Management
  • Okta
  • OneLogin
  • Orion
  • Qlik Sense
  • STARFACE
  • STS Cloud
  • STS Tracker
  • SelectLine
  • ServiceNow
  • Slack
  • Smart CTI Connector
  • SwaggerHub
  • TeamViewer Remote
  • Trello
  • Zabbix
  • Zapier
  • baramundi Management Suite
  • rexx systems
  • vCenter Server

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