SysAid vs Korra
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Overview
SysAid is an AI-enabled IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
SysAid is an AI-enabled IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Korra is a semantic, direct-to-answer knowledge discovery platform. With an AI-powered search engine and direct-to-answer experience, Korra offers an SMB-friendly cloud-based SaaS solution. Companies benefit from reduced open ticket rates, faster resolution times, and data-driven content insights.
Korra is a semantic, direct-to-answer knowledge discovery platform. With an AI-powered search engine and direct-to-answer experience, Korra offers an...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.5/ 5Ease of Use
4.9/ 5Features
4.6/ 5Customer Service
5/ 5Value for Money
4.9/ 5Features
Total features 124
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Augmented Analytics
- Autocomplete
- Automated Routing
- Automatic Backup
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- Business Process Automation
- CMDB
- CPU Monitoring
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Customer Activity Tracking
- Customer Database
- Customer History
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Capture and Transfer
- Data Classification
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Security
- Data Source Connectors
- Data Storage Management
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Logs
- Faceted Search/Filtering
- Feedback Management
- File Management
- For Enterprises
- For Sales Teams/Organizations
- For eCommerce
- Full Text Search
- Fuzzy Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Incident Management
- Indexing
- Intelligent Search
- Intent Recognition
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Machine Learning
- Macros/Templated Responses
- Maintenance Management
- Metadata Management
- Mobile Access
- Mobile Alerts
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Data Sources
- Natural Language Processing
- Natural Language Search
- Network Monitoring
- Patch Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Product Recommendations
- Product Search
- Project Management
- Query Suggestions
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recurring Issues
- Release & Deployment
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Semantic Search
- Sentiment Analysis
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Speech Recognition
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Video Search
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Web Notifications
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Total features 98
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Augmented Analytics
- Autocomplete
- Automated Routing
- Automatic Backup
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- Business Process Automation
- CMDB
- CPU Monitoring
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Customer Activity Tracking
- Customer Database
- Customer History
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Capture and Transfer
- Data Classification
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Security
- Data Source Connectors
- Data Storage Management
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Logs
- Faceted Search/Filtering
- Feedback Management
- File Management
- For Enterprises
- For Sales Teams/Organizations
- For eCommerce
- Full Text Search
- Fuzzy Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Incident Management
- Indexing
- Intelligent Search
- Intent Recognition
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Machine Learning
- Macros/Templated Responses
- Maintenance Management
- Metadata Management
- Mobile Access
- Mobile Alerts
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Data Sources
- Natural Language Processing
- Natural Language Search
- Network Monitoring
- Patch Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Product Recommendations
- Product Search
- Project Management
- Query Suggestions
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recurring Issues
- Release & Deployment
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Semantic Search
- Sentiment Analysis
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Speech Recognition
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Video Search
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Web Notifications
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Asana
- Confluence
- Docusign
- Dropbox Business
- Google Calendar
- Google Chat
- Google Drive
- Google Workspace
- Harvest
- Jira
- Jotform
- Lansweeper
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams
- Nagios Core
- Nagios XI
- New Relic
- Office 365 Document Management
- Okta
- OneLogin
- PagerDuty
- Pingdom
- Qlik Sense
- QuickBooks Online
- ServiceNow
- Shopify
- Site24x7
- Slack
- SolarWinds Service Desk
- SugarCRM
- TeamViewer Remote
- Trello
- Twilio
- Typeform
- Vimeo
- WorkSafe
- YouCanBook.me
- YouTube
- Zapier
- Zendesk Suite
- monday.com
- Asana
- Confluence
- Docusign
- Dropbox Business
- Google Calendar
- Google Chat
- Google Drive
- Google Workspace
- Harvest
- Jira
- Jotform
- Lansweeper
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams
- Nagios Core
- Nagios XI
- New Relic
- Office 365 Document Management
- Okta
- OneLogin
- PagerDuty
- Pingdom
- Qlik Sense
- QuickBooks Online
- ServiceNow
- Shopify
- Site24x7
- Slack
- SolarWinds Service Desk
- SugarCRM
- TeamViewer Remote
- Trello
- Twilio
- Typeform
- Vimeo
- WorkSafe
- YouCanBook.me
- YouTube
- Zapier
- Zendesk Suite
- monday.com
