SysAid vs UniFi
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Overview
SysAid is an AI-enabled IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
SysAid is an AI-enabled IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
UniFi is one platform with limitless use cases across every department. With limitless use cases, innovative features, and the ability for end users to create bespoke apps without coding knowledge, UniFi is the one system that does it all.
UniFi is one platform with limitless use cases across every department. With limitless use cases, innovative features, and the ability for end users...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
£9.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.5/ 5Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Features
Total features 124
- "What If" Scenarios
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Asset Lifecycle Management
- Asset Planning
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Auditing
- Authentication
- Automated Routing
- Automated Scheduling
- Availability Management
- Bandwidth Monitoring
- Bank Reconciliation
- Barcode/Ticket Scanning
- Barcoding/RFID
- Batch Processing
- Benchmarking
- Billing & Invoicing
- Budget Tracking
- Budgeting/Forecasting
- Business Process Automation
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Capacity Management
- Change Management
- Charting
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Clock In/Out
- Collaboration Tools
- Commenting/Notes
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Consolidation/Roll-Up
- Contact Management
- Content Management
- Content Scan
- Contract Lifecycle Management
- Contract/License Management
- Convert to PDF
- Currency Conversion
- Custom Development
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation and Publishing
- Data Blending
- Data Capture and Transfer
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Management
- Data Mapping
- Data Mining
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Database Support
- Deployment Management
- Document Automation
- Document Capture
- Document Classification
- Document Conversion
- Document Generation
- Document Imaging
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- ETL Tools
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Templates
- Employee Management
- Equipment Management
- Equipment Tracking
- Event Logs
- Expense Management
- Expense Tracking
- Feedback Management
- File Conversion
- File Sharing
- Financial Analysis
- Financial Consolidation & Close Management
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For No-Code Development
- For Sales Teams/Organizations
- For eCommerce
- Forecasting
- Form Builder
- Forms Creation & Design
- Forms Management
- Full Text Search
- Graphical User Interface
- Graphical Workflow Editor
- HR Management
- Help Desk Management
- ID Scanning
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Incident Management
- Integration Management
- Integrations Management
- Interaction Tracking
- Interactive Reports
- Inventory Auditing
- Inventory Management
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- IoT Device Management
- IoT Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- License Management
- Live Chat
- Localization Automation
- ML Algorithm Library
- Machine Learning
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Metadata Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Company
- Multi-Currency
- Multi-Department/Project
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple Output Formats
- Natural Language Processing
- Network Monitoring
- No-Code
- OLAP
- Offline Access
- Onboarding
- Online Invoicing
- Online Time Tracking Software
- Optical Character Recognition
- Order Fulfillment
- Order Management
- Order Tracking
- Orientation Workflow Management
- PDF Conversion
- Patch Management
- Payroll Management
- Performance Management
- Performance Metrics
- Performance Monitoring
- Point of Sale (POS)
- Pre-Built Modules
- Pre-built Templates
- Predictive Analytics
- Preventive Maintenance
- Prioritization
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Profit/Loss Statement
- Profitability Analysis
- Progress Tracking
- Project Management
- Project Time Tracking
- Project Workflow
- Projections
- Publishing/Sharing
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receipt Management
- Recurring Issues
- Recurring/Subscription Billing
- Release & Deployment
- Release Management
- Reminders
- Remittance Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Sales Order Management
- Sales Reports
- Scenario Planning
- Scheduled/Automated Reports
- Scheduling
- Scorecards
- Search/Filter
- Secure Data Storage
- Self Service Data Preparation
- Self Service Portal
- Self-Service Reporting
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Strategic Planning
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Analysis
- Text Extraction
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Time Tracking by Client
- Timesheet Management
- Training Management
- Trend Analysis
- Trend/Problem Indicators
- Uptime Reporting
- User Management
- Vendor Management
- Version Control
- Virtual Assistant
- Visual Analytics
- Visual Modeling
- Web Forms
- Web Services
- Web/Mobile App Development
- Widgets
- Work Order Management
- Workflow Configuration
- Workflow Management
Total features 241
- "What If" Scenarios
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Asset Lifecycle Management
- Asset Planning
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Auditing
- Authentication
- Automated Routing
- Automated Scheduling
- Availability Management
- Bandwidth Monitoring
- Bank Reconciliation
- Barcode/Ticket Scanning
- Barcoding/RFID
- Batch Processing
- Benchmarking
- Billing & Invoicing
- Budget Tracking
- Budgeting/Forecasting
- Business Process Automation
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Capacity Management
- Change Management
- Charting
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Clock In/Out
- Collaboration Tools
- Commenting/Notes
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Consolidation/Roll-Up
- Contact Management
- Content Management
- Content Scan
- Contract Lifecycle Management
- Contract/License Management
- Convert to PDF
- Currency Conversion
- Custom Development
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation and Publishing
- Data Blending
- Data Capture and Transfer
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Management
- Data Mapping
- Data Mining
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Database Support
- Deployment Management
- Document Automation
- Document Capture
- Document Classification
- Document Conversion
- Document Generation
- Document Imaging
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- ETL Tools
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Templates
- Employee Management
- Equipment Management
- Equipment Tracking
- Event Logs
- Expense Management
- Expense Tracking
- Feedback Management
- File Conversion
- File Sharing
- Financial Analysis
- Financial Consolidation & Close Management
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For No-Code Development
- For Sales Teams/Organizations
- For eCommerce
- Forecasting
- Form Builder
- Forms Creation & Design
- Forms Management
- Full Text Search
- Graphical User Interface
- Graphical Workflow Editor
- HR Management
- Help Desk Management
- ID Scanning
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Incident Management
- Integration Management
- Integrations Management
- Interaction Tracking
- Interactive Reports
- Inventory Auditing
- Inventory Management
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- IoT Device Management
- IoT Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- License Management
- Live Chat
- Localization Automation
- ML Algorithm Library
- Machine Learning
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Metadata Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Company
- Multi-Currency
- Multi-Department/Project
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple Output Formats
- Natural Language Processing
- Network Monitoring
- No-Code
- OLAP
- Offline Access
- Onboarding
- Online Invoicing
- Online Time Tracking Software
- Optical Character Recognition
- Order Fulfillment
- Order Management
- Order Tracking
- Orientation Workflow Management
- PDF Conversion
- Patch Management
- Payroll Management
- Performance Management
- Performance Metrics
- Performance Monitoring
- Point of Sale (POS)
- Pre-Built Modules
- Pre-built Templates
- Predictive Analytics
- Preventive Maintenance
- Prioritization
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Profit/Loss Statement
- Profitability Analysis
- Progress Tracking
- Project Management
- Project Time Tracking
- Project Workflow
- Projections
- Publishing/Sharing
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receipt Management
- Recurring Issues
- Recurring/Subscription Billing
- Release & Deployment
- Release Management
- Reminders
- Remittance Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Sales Order Management
- Sales Reports
- Scenario Planning
- Scheduled/Automated Reports
- Scheduling
- Scorecards
- Search/Filter
- Secure Data Storage
- Self Service Data Preparation
- Self Service Portal
- Self-Service Reporting
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Strategic Planning
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Analysis
- Text Extraction
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Time Tracking by Client
- Timesheet Management
- Training Management
- Trend Analysis
- Trend/Problem Indicators
- Uptime Reporting
- User Management
- Vendor Management
- Version Control
- Virtual Assistant
- Visual Analytics
- Visual Modeling
- Web Forms
- Web Services
- Web/Mobile App Development
- Widgets
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Asana
- Docusign
- Dynamics 365
- Google Calendar
- Google Chat
- Google Workspace
- Harvest
- Infor SunSystems
- Infor SunSystems (Reseller)
- Jira
- Jotform
- Lansweeper
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Excel
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams
- Nagios Core
- Nagios XI
- NetSuite
- New Relic
- Office 365 Document Management
- Okta
- OneLogin
- PagerDuty
- Pingdom
- Qlik Sense
- QuickBooks Online
- Shopify
- Site24x7
- Slack
- SolarWinds Service Desk
- TeamViewer Remote
- Trello
- Twilio
- Typeform
- WorkSafe
- Xero
- YouCanBook.me
- Zapier
- monday.com
- Asana
- Docusign
- Dynamics 365
- Google Calendar
- Google Chat
- Google Workspace
- Harvest
- Infor SunSystems
- Infor SunSystems (Reseller)
- Jira
- Jotform
- Lansweeper
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Excel
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams
- Nagios Core
- Nagios XI
- NetSuite
- New Relic
- Office 365 Document Management
- Okta
- OneLogin
- PagerDuty
- Pingdom
- Qlik Sense
- QuickBooks Online
- Shopify
- Site24x7
- Slack
- SolarWinds Service Desk
- TeamViewer Remote
- Trello
- Twilio
- Typeform
- WorkSafe
- Xero
- YouCanBook.me
- Zapier
- monday.com