SysAid vs Kaseware
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Overview
SysAid is an AI-enabled IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
SysAid is an AI-enabled IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Kaseware is an all-in-one investigative case management software built by former FBI special agents, aimed to make your job easier and the world a safer place. It allows you to automate, standardize and centralize information gathering, reporting, searching and investigative case management all in one place.
Kaseware is an all-in-one investigative case management software built by former FBI special agents, aimed to make your job easier and the world a...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.5/ 5Ease of Use
2.7/ 5Features
3.3/ 5Customer Service
4/ 5Value for Money
2.7/ 5Features
Total features 124
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Benchmarking
- Built-In Database
- Business Process Automation
- CMDB
- CPU Monitoring
- Capacity Management
- Case Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Court Management Integration
- Criminal Database
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Management
- Data Visualization
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Evidence Management
- Feedback Management
- Field Reporting
- For Law Enforcement Agencies
- Forms Management
- Full Text Search
- Geographic Maps
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Incident Management
- Incident Mapping
- Incident Reporting
- Intake Management
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Monitoring
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Subject Profiles
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- Uptime Reporting
- User Management
- Virtual Assistant
- Visual Analytics
- Workflow Configuration
- Workflow Management
Total features 42
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Benchmarking
- Built-In Database
- Business Process Automation
- CMDB
- CPU Monitoring
- Capacity Management
- Case Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Court Management Integration
- Criminal Database
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Management
- Data Visualization
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Evidence Management
- Feedback Management
- Field Reporting
- For Law Enforcement Agencies
- Forms Management
- Full Text Search
- Geographic Maps
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Incident Management
- Incident Mapping
- Incident Reporting
- Intake Management
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Monitoring
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Subject Profiles
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- Uptime Reporting
- User Management
- Virtual Assistant
- Visual Analytics
- Workflow Configuration
- Workflow Management
Integrations
- Asana
- Docusign
- Google Calendar
- Google Chat
- Google Workspace
- Harvest
- Jira
- Jotform
- Lansweeper
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams
- Nagios Core
- Nagios XI
- New Relic
- Office 365 Document Management
- Okta
- OneLogin
- PagerDuty
- Pingdom
- Qlik Sense
- QuickBooks Online
- Shopify
- Site24x7
- Slack
- SolarWinds Service Desk
- TeamViewer Remote
- Trello
- Twilio
- Typeform
- WorkSafe
- YouCanBook.me
- Zapier
- monday.com
Not provided by vendor
