SysAid vs CloudBlue PSA
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Overview
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
CloudBlue supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services businesses, automating business functions in a single platform available on the cloud. It includes integrated time tracking systems and automated billing
CloudBlue supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$79.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$65.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.5/ 5Ease of Use
4.3/ 5Features
4.4/ 5Customer Service
4.6/ 5Value for Money
4.3/ 5Features
Total features 123
- "What If" Scenarios
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Billing
- Automatic Time Capture
- Autoresponders
- Availability Management
- Backup and Recovery
- Bandwidth Monitoring
- Bank Reconciliation
- Barcode/Ticket Scanning
- Batch Processing
- Benchmarking
- Billable & Non-Billable Hours
- Billable Items Tracking
- Billing & Invoicing
- Billing Portal
- Budget Management
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- Buy Side (Suppliers)
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Campaign Analytics
- Campaign Management
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Contingency Billing
- Contract Drafting
- Contract/License Management
- Contractor Database
- Cost Tracking
- Currency Management
- Customer Accounts
- Customer Database
- Customer History
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Extraction
- Data Import/Export
- Data Visualization
- Deadline Management
- Deferred Billing
- Discount Management
- Document Management
- Document Storage
- Drag & Drop
- Dunning Management
- Electronic Signature
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Enterprise Asset Management
- Estimating
- Event Logs
- Event Triggered Actions
- Expense Claims
- Expense Tracking
- Feedback Management
- File Sharing
- Financial Analysis
- Financial Management
- Financial Reporting
- Forecasting
- Forms Management
- Full Text Search
- Gantt/Timeline View
- General Ledger
- Graphical Workflow Editor
- HR Management
- Help Desk Management
- Hourly Billing
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Idea Management
- Incident Management
- Income & Balance Sheet
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Kanban Board
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Leave Tracking
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Milestone Tracking
- Mobile Access
- Mobile Payments
- Mobile Receipt Upload
- Monitoring
- Multi-Channel Communication
- Multi-Company
- Multi-Currency
- Multi-Period Recurring Billing
- Multiple Billing Rates
- Multiple Projects
- Network Monitoring
- Offline Time Tracking
- Online Invoicing
- Online Payments
- Online Time Clock
- Online Time Tracking Software
- Opportunity Management
- Order Management
- Overtime Calculation
- Patch Management
- Payment Processing
- Payroll Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Pipeline Management
- Planning Tools
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Pricing Management
- Prioritization
- Problem Management
- Process Change Tracking
- Process Modeling & Designing
- Procurement Management
- Product Catalog
- Product Roadmapping
- Profit/Loss Statement
- Progress Tracking
- Project Accounting
- Project Billing
- Project Costing
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Purchasing & Receiving
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receipt Management
- Recurring Invoicing
- Recurring Issues
- Recurring Orders
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Reimbursement Management
- Relationship Tracking
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Revenue Recognition
- Risk Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Sales Forecasting
- Sales Pipeline Management
- Schedule Distribution
- Scheduled/Automated Reports
- Scheduling
- Scorecards
- Search/Filter
- Segmentation
- Self Service Portal
- Sell Side (Customers)
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Shared Contacts
- Shift Swapping
- Single Sign On
- Social Media Integration
- Source Tracking
- Specialty Contracts
- Status Tracking
- Strategic Planning
- Sub-Task Management
- Subcontractor Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Tax Calculation
- Tax Management
- Team Assignments
- Team Collaboration
- Templates
- Territory Management
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time & Expense Tracking
- Time Off Requests
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timer
- Timesheet Management
- To-Do List
- Traditional Methodologies
- Uptime Reporting
- User Management
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Version Control
- Virtual Assistant
- Visual Analytics
- Workflow Configuration
- Workflow Management
Total features 285
- "What If" Scenarios
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Billing
- Automatic Time Capture
- Autoresponders
- Availability Management
- Backup and Recovery
- Bandwidth Monitoring
- Bank Reconciliation
- Barcode/Ticket Scanning
- Batch Processing
- Benchmarking
- Billable & Non-Billable Hours
- Billable Items Tracking
- Billing & Invoicing
- Billing Portal
- Budget Management
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- Buy Side (Suppliers)
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Campaign Analytics
- Campaign Management
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Contingency Billing
- Contract Drafting
- Contract/License Management
- Contractor Database
- Cost Tracking
- Currency Management
- Customer Accounts
- Customer Database
- Customer History
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Extraction
- Data Import/Export
- Data Visualization
- Deadline Management
- Deferred Billing
- Discount Management
- Document Management
- Document Storage
- Drag & Drop
- Dunning Management
- Electronic Signature
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Enterprise Asset Management
- Estimating
- Event Logs
- Event Triggered Actions
- Expense Claims
- Expense Tracking
- Feedback Management
- File Sharing
- Financial Analysis
- Financial Management
- Financial Reporting
- Forecasting
- Forms Management
- Full Text Search
- Gantt/Timeline View
- General Ledger
- Graphical Workflow Editor
- HR Management
- Help Desk Management
- Hourly Billing
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Idea Management
- Incident Management
- Income & Balance Sheet
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Kanban Board
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Leave Tracking
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Milestone Tracking
- Mobile Access
- Mobile Payments
- Mobile Receipt Upload
- Monitoring
- Multi-Channel Communication
- Multi-Company
- Multi-Currency
- Multi-Period Recurring Billing
- Multiple Billing Rates
- Multiple Projects
- Network Monitoring
- Offline Time Tracking
- Online Invoicing
- Online Payments
- Online Time Clock
- Online Time Tracking Software
- Opportunity Management
- Order Management
- Overtime Calculation
- Patch Management
- Payment Processing
- Payroll Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Pipeline Management
- Planning Tools
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Pricing Management
- Prioritization
- Problem Management
- Process Change Tracking
- Process Modeling & Designing
- Procurement Management
- Product Catalog
- Product Roadmapping
- Profit/Loss Statement
- Progress Tracking
- Project Accounting
- Project Billing
- Project Costing
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Purchasing & Receiving
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receipt Management
- Recurring Invoicing
- Recurring Issues
- Recurring Orders
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Reimbursement Management
- Relationship Tracking
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Revenue Recognition
- Risk Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Sales Forecasting
- Sales Pipeline Management
- Schedule Distribution
- Scheduled/Automated Reports
- Scheduling
- Scorecards
- Search/Filter
- Segmentation
- Self Service Portal
- Sell Side (Customers)
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Shared Contacts
- Shift Swapping
- Single Sign On
- Social Media Integration
- Source Tracking
- Specialty Contracts
- Status Tracking
- Strategic Planning
- Sub-Task Management
- Subcontractor Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Tax Calculation
- Tax Management
- Team Assignments
- Team Collaboration
- Templates
- Territory Management
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time & Expense Tracking
- Time Off Requests
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timer
- Timesheet Management
- To-Do List
- Traditional Methodologies
- Uptime Reporting
- User Management
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Version Control
- Virtual Assistant
- Visual Analytics
- Workflow Configuration
- Workflow Management
Integrations
- AdRoll
- Docusign
- Google Calendar
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Jira
- LinkedIn for Business
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- N-sight
- Nagios XI
- NinjaOne
- Office 365 Document Management
- Okta
- OneLogin
- PayPal
- Qlik Sense
- QuickBooks Online
- QuickBooks Online Advanced
- SYSPRO
- Sage Accounting
- Slack
- TeamViewer Remote
- Trello
- Unbounce
- Xero
- Zapier
- Zoom Workplace
- AdRoll
- Docusign
- Google Calendar
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Jira
- LinkedIn for Business
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- N-sight
- Nagios XI
- NinjaOne
- Office 365 Document Management
- Okta
- OneLogin
- PayPal
- Qlik Sense
- QuickBooks Online
- QuickBooks Online Advanced
- SYSPRO
- Sage Accounting
- Slack
- TeamViewer Remote
- Trello
- Unbounce
- Xero
- Zapier
- Zoom Workplace