---
description: Compare Medallia Experience Cloud vs Kangaroo for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Medallia Experience Cloud vs Kangaroo | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/204/customer-loyalty/software) > [Medallia Experience Cloud \<span\>vs\</span\> Kangaroo](https://www.getapp.za.com/compare/90979/109869/medallia-enterprise/vs/kangaroo)

# Compare Medallia Experience Cloud vs Kangaroo

Canonical: https://www.getapp.za.com/compare/90979/109869/medallia-enterprise/vs/kangaroo

> Detailed comparison between Medallia Experience Cloud and Kangaroo. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Medallia Experience Cloud | Kangaroo |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 33 | 256 |
| **Starting Price** | US$5,00 | US$79,00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Medallia Experience Cloud

- API
- CRM
- Communication Management
- Customer Profiles
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Engagement Tracking
- Multi-Channel Data Collection
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Segmentation
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

### Kangaroo

- API
- CRM
- Communication Management
- Customer Profiles
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Engagement Tracking
- Multi-Channel Data Collection
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Segmentation
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

## Links

- [View Medallia Experience Cloud Profile](https://www.getapp.za.com/software/90979/medallia-enterprise)
- [View Kangaroo Profile](https://www.getapp.za.com/software/109869/kangaroo)
- [View Original Comparison](https://www.getapp.za.com/compare/90979/109869/medallia-enterprise/vs/kangaroo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Medallia Experience Cloud vs Kangaroo | GetApp South Africa 2026","description":"Compare Medallia Experience Cloud vs Kangaroo for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/90979/109869/medallia-enterprise/vs/kangaroo","about":[{"@id":"https://www.getapp.za.com/software/90979/medallia-enterprise#software"},{"@id":"https://www.getapp.za.com/software/109869/kangaroo#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/90979/109869/medallia-enterprise/vs/kangaroo#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.za.com/compare/90979/109869/medallia-enterprise/vs/kangaroo#webpage","publisher":{"@id":"https://www.getapp.za.com/#organization"},"inLanguage":"en-ZA","isPartOf":{"@id":"https://www.getapp.za.com/#website"}},{"name":"Medallia Experience Cloud","description":"Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices.  And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities.  All of which help companies deliver clear and potent returns on investment.\n\nLearn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3974557f-f183-4b35-9061-00aaa6f834a6.png","url":"https://www.getapp.za.com/software/90979/medallia-enterprise","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/90979/medallia-enterprise#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":33,"ratingValue":4.5},"offers":{"price":"5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Kangaroo","description":"Kangaroo is an all-in-one loyalty rewards marketing platform perfect for businesses looking to attract, retain and engage customers to accelerate sales.\nTurn 1st-time buyers into frequent customers with your own loyalty program branded to your business.\n\nGetting Started:\n\nOur team prepares your account and connects all the integrations for you. All you need to do is let us know how you would like to reward your members and for which actions.\n\nLoyalty Rewards Features:\n\nBranding: \nKangaroo's loyalty rewards program is white-label, with your business colors, logo, graphics, and images. \n\nPoint Rewards: Points to Dollar ratio, point multipliers, a la carte rewards (product specific rewards), action point rewards and, tier rewards.\n\nPromotions: Offers, Coupons, Discounts, gift with purchase, BOGO sales, partner rewards, and eGift Cards.\n\nMarketing Features: \n\nEmail: Save time and money with Kangaroo's built-in email marketing engine. Create beautiful emails within Kangaroo. \n\nSMS Text: Send promotional marketing including graphics with SMS text. Never miss out on an opportunity to connect with your customers.\n\nPush notifications: No matter which loyalty license you choose, Kangaroo's service includes an app. This means you can send out push notifications for free!\n\nAutomation: Create email, SMS text, and push notification automation based on our deep-level targeting and segmentation to welcome new members, send birthday rewards, promotional alerts, holiday campaigns, and more.\n\nDigital Referral Program: Easily grow your customer base with a digital referral program. Customers can send referrals with a reward, discount, or special offer to friends and family to motivate them to shop at your store. Referrals can be sent via email, SMS text, and/or social media.\n\nContests: Contests can be automated to enter new loyalty members, members who sent referrals, members who made specific purchases in a time period, and more!\n\nGames: Available on the tablet only, customers can \"Spin to Win\" prizes and discounts. \n\nReviews: Build social trust and gain new shoppers with product reviews. Reward members for reviewing your products.\n\nFree App: The Kangaroo Rewards members app is included for free with all loyalty licenses. Customers can download the app and view all of their loyalty rewards memberships in one place (must be powered by Kangaroo). Your brand will be featured and customers can easily browse your offers, receive push notifications, send referrals, purchase and send eGift cards, shop your website, and more.\n\nWhite-Label App: Get your own app with your brand front &amp; center. Feature products, marketing campaigns, offers, rewards, and more!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/771ccbc9-6a94-4027-85e7-7e6948fec02b.png","url":"https://www.getapp.za.com/software/109869/kangaroo","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/109869/kangaroo#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":256,"ratingValue":4.9},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Loyalty Software","position":2,"item":"/directory/204/customer-loyalty/software","@type":"ListItem"},{"name":"Medallia Experience Cloud vs Kangaroo","position":3,"item":"https://www.getapp.za.com/compare/90979/109869/medallia-enterprise/vs/kangaroo","@type":"ListItem"}],"@id":"https://www.getapp.za.com/compare/90979/109869/medallia-enterprise/vs/kangaroo#breadcrumblist"}]}
</script>