Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks.
Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$4,00/month

  • Free
  • Subscription

Starting from

US$19,99/month

  • Free
  • Subscription

Overall rating

4,7 /5
(107)
Ease of Use
4,8/5
Features & Functionality
4,5/5
Customer Service
4,7/5
Value for Money
4,7/5

Overall rating

3,5 /5
(4)
Ease of Use
4,3/5
Features & Functionality
2,5/5
Customer Service
4,3/5
Value for Money
4/5

Total features 91

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Automatic Lead Distribution
  • Call Center Management
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Self Service
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Forum / Discussion Board
  • Full Text Search
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labeling
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Language
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Productivity Analysis
  • Project Management
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Subscription Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Timer
  • User Management
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • XML / RSS

Total features 53

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Automatic Lead Distribution
  • Call Center Management
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Self Service
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Forum / Discussion Board
  • Full Text Search
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labeling
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Language
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Productivity Analysis
  • Project Management
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Subscription Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Timer
  • User Management
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • XML / RSS
  • Facebook
  • Gmail
  • Magento Commerce
  • Microsoft 365
  • SpiraPlan
  • SpiraTeam
  • SpiraTest
  • Twitter
  • WordPress
  • Zapier
  • Facebook
  • Gmail
  • Magento Commerce
  • Microsoft 365
  • SpiraPlan
  • SpiraTeam
  • SpiraTest
  • Twitter
  • WordPress
  • Zapier