The all-in-one sales suite to take the headache out of customer relationships. Manage your CRM, customer support portal, invoicing, and more from one platform!
The all-in-one sales suite to take the headache out of customer relationships. Manage your CRM, customer support portal, invoicing, and more from one...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team selling, advanced security and workflow automation.
SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team selling, advanced...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

€30,00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$49,00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,4 /5
(57)
Ease of Use
4,0/5
Features
4,0/5
Customer Service
4,1/5
Value for Money
3,9/5

Overall rating

3,8 /5
(396)
Ease of Use
3,6/5
Features
3,8/5
Customer Service
3,7/5
Value for Money
3,8/5

Total features 104

  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Scheduling
  • Assignment Management
  • Audience Targeting
  • Batch Processing
  • Billing & Invoicing
  • Billing Portal
  • Brand Tracking
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Logging
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Credit Card Processing
  • Customer Database
  • Customer Engagement
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Scoring
  • Customizable Templates
  • Customization
  • Data Enrichment
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Demographic/Firmographic Data
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dunning Management
  • Dynamic Content
  • Electronic Payments
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Event Triggered Actions
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • Financial Management
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Hourly Billing
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Marketing Calendar
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Channel Social Integration
  • Multi-Currency
  • Multiple Scoring Models
  • Multivariate Testing
  • Online Invoicing
  • Online Payments
  • Opportunity Management
  • Order Management
  • Payment Processing
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Point of Sale (POS)
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Product Catalog
  • Project Billing
  • Project Management
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • SMS Marketing
  • Sales Activity Management
  • Sales Analytics
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Support Ticket Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Tax Calculation
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Visual Analytics
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management
  • XML/RSS

Total features 142

  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Scheduling
  • Assignment Management
  • Audience Targeting
  • Batch Processing
  • Billing & Invoicing
  • Billing Portal
  • Brand Tracking
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Logging
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Credit Card Processing
  • Customer Database
  • Customer Engagement
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Scoring
  • Customizable Templates
  • Customization
  • Data Enrichment
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Demographic/Firmographic Data
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dunning Management
  • Dynamic Content
  • Electronic Payments
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Event Triggered Actions
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • Financial Management
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Hourly Billing
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Marketing Calendar
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Channel Social Integration
  • Multi-Currency
  • Multiple Scoring Models
  • Multivariate Testing
  • Online Invoicing
  • Online Payments
  • Opportunity Management
  • Order Management
  • Payment Processing
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Point of Sale (POS)
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Product Catalog
  • Project Billing
  • Project Management
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • SMS Marketing
  • Sales Activity Management
  • Sales Analytics
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Support Ticket Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Tax Calculation
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Visual Analytics
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management
  • XML/RSS
  • Campaign Monitor
  • CloudAgent
  • CloudHub
  • Constant Contact
  • Dropbox Business
  • Drupal
  • Epicor
  • Gmail
  • GoCardless
  • Google Drive
  • Google Workspace
  • Hootsuite
  • LiveOps
  • Mailchimp
  • Mailjet
  • Microsoft Outlook
  • Olark
  • PayPal
  • PrestaShop
  • Salesforce Marketing Cloud Account Engagement
  • Slack
  • Stripe
  • SyncApps
  • WhosOn
  • WordPress
  • Yousign
  • Zapier
  • Zendesk Suite
  • Campaign Monitor
  • CloudAgent
  • CloudHub
  • Constant Contact
  • Dropbox Business
  • Drupal
  • Epicor
  • Gmail
  • GoCardless
  • Google Drive
  • Google Workspace
  • Hootsuite
  • LiveOps
  • Mailchimp
  • Mailjet
  • Microsoft Outlook
  • Olark
  • PayPal
  • PrestaShop
  • Salesforce Marketing Cloud Account Engagement
  • Slack
  • Stripe
  • SyncApps
  • WhosOn
  • WordPress
  • Yousign
  • Zapier
  • Zendesk Suite