---
description: Compare Bright Pattern vs 8x8 Contact Center for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Bright Pattern vs 8x8 Contact Center | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Bright Pattern \<span\>vs\</span\> 8x8 Contact Center](https://www.getapp.za.com/compare/91164/107107/servicepattern/vs/contactnow)

# Compare Bright Pattern vs 8x8 Contact Center

Canonical: https://www.getapp.za.com/compare/91164/107107/servicepattern/vs/contactnow

> Detailed comparison between Bright Pattern and 8x8 Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Bright Pattern | 8x8 Contact Center |
| **Overall rating** | 4.8/5 | 4.3/5 |
| **Total Reviews** | 104 | 47 |
| **Starting Price** | US$0,00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Bright Pattern

- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Customizable Reports
- Inbound Call Center
- Live Chat
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Progressive Dialer
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics

### 8x8 Contact Center

- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Customizable Reports
- Inbound Call Center
- Live Chat
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Progressive Dialer
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics

## Links

- [View Bright Pattern Profile](https://www.getapp.za.com/software/91164/servicepattern)
- [View 8x8 Contact Center Profile](https://www.getapp.za.com/software/107107/contactnow)
- [View Original Comparison](https://www.getapp.za.com/compare/91164/107107/servicepattern/vs/contactnow)

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