Leading global provider of AI-powered omnichannel cloud contact center software.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Images coming soon

Starting from

US$70,00/month

  • Free
  • Subscription

Starting from

US$0,40

  • Free
  • Subscription

Overall rating

4,7 /5
(95)
Ease of Use
4,6/5
Features & Functionality
4,6/5
Customer Service
4,8/5
Value for Money
4,8/5

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Total features 89

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Administrative Reporting
  • Alerts / Escalation
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Benefits Management
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Fault Management
  • Feedback Management
  • File Transfer
  • HTML5 Technology
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Loyalty Program
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Data Sources
  • Multiple Scripts
  • Order Processing
  • Outbound Call Center
  • Performance Management
  • Phone Key Input
  • Predictive Dialer
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Prospecting Tools
  • Quality Assurance
  • Quality Control
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Timeline Management
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Support
  • Voice Customization
  • Voice Mail
  • Work Order Management

Total features 54

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Administrative Reporting
  • Alerts / Escalation
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Benefits Management
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Fault Management
  • Feedback Management
  • File Transfer
  • HTML5 Technology
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Loyalty Program
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Data Sources
  • Multiple Scripts
  • Order Processing
  • Outbound Call Center
  • Performance Management
  • Phone Key Input
  • Predictive Dialer
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Prospecting Tools
  • Quality Assurance
  • Quality Control
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Timeline Management
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Support
  • Voice Customization
  • Voice Mail
  • Work Order Management
  • 10,000ft Insights
  • Amazon EC2
  • Aspect Workforce Management
  • Aspect Zipwire
  • Desk.com
  • Dynamics 365
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Cloud Monitoring API
  • Impact360 Workforce Management
  • Oracle B2C Service
  • Oracle Service
  • PaySimple
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Twitter
  • Zapier
  • Zendesk
  • Zoho CRM
  • 10,000ft Insights
  • Amazon EC2
  • Aspect Workforce Management
  • Aspect Zipwire
  • Desk.com
  • Dynamics 365
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Cloud Monitoring API
  • Impact360 Workforce Management
  • Oracle B2C Service
  • Oracle Service
  • PaySimple
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Twitter
  • Zapier
  • Zendesk
  • Zoho CRM