Bright Pattern vs Siebel CRM
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Overview
Leading global provider of AI-powered omnichannel cloud contact center software.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Siebel CRM is a marketing resource management software designed to help businesses in the transportation, utilities, finance, manufacturing, and other sectors manage customer relationships and marketing campaigns. The platform enables administrators to collaborate across departments on sales forecasting and order management processes.
Siebel CRM is a marketing resource management software designed to help businesses in the transportation, utilities, finance, manufacturing, and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$0.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.6/ 5Customer Service
4.8/ 5Value for Money
4.8/ 5Ease of Use
3.6/ 5Features
4.0/ 5Customer Service
3.9/ 5Value for Money
4.1/ 5Features
Total features 117
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Disaster Recovery
- Drag & Drop
- Email Alerts
- Email Management
- Engagement Tracking
- FCC Compliance
- FTC Compliance
- Feedback Management
- HIPAA Compliant
- IVR
- Inbound Call Center
- Inbox Management
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- NPS Survey Structure
- Negative Feedback Management
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
Total features 1
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Disaster Recovery
- Drag & Drop
- Email Alerts
- Email Management
- Engagement Tracking
- FCC Compliance
- FTC Compliance
- Feedback Management
- HIPAA Compliant
- IVR
- Inbound Call Center
- Inbox Management
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- NPS Survey Structure
- Negative Feedback Management
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
Integrations
- Amazon EC2
- Aspect Workforce
- Dynamics 365
- Gmail
- Google Analytics 360
- Google Calendar
- Meta for Business
- Oracle B2C Service
- Oracle Service
- PaySimple
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Twitter/X
- Verint Workforce Management
- Zapier
- Zendesk Suite
- Zoho CRM
Not provided by vendor
