Spiceworks Cloud Help Desk vs Atera
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Overview
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$129.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.2/ 5Customer Service
4.2/ 5Value for Money
4.6/ 5Ease of Use
4.6/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.6/ 5Features
Total features 55
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automatic Patch Deployment
- Automatic Scans
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Baseline Manager
- Billable Items Tracking
- Billing & Invoicing
- CPU Monitoring
- Calendar Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Compliance Management
- Configuration Management
- Connectivity Management
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Visualization
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Document Management
- Document Storage
- Downtime Tracking
- Email Management
- Email Monitoring
- Email Templates
- Endpoint Protection Software
- Event Logs
- File Sharing
- File Transfer
- For MSPs
- For Websites
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security Software
- Network Wide Management
- Patch Management
- Patch Prioritisation
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Proposal Generation
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation & Planning
- Resource Management
- Role-Based Permissions
- Root Cause Analysis
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Secure Data Storage
- Security Tools
- Self Service Portal
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Troubleshooting
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Virtual Assistant
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Workflow Management
Total features 145
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automatic Patch Deployment
- Automatic Scans
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Baseline Manager
- Billable Items Tracking
- Billing & Invoicing
- CPU Monitoring
- Calendar Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Compliance Management
- Configuration Management
- Connectivity Management
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Visualization
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Document Management
- Document Storage
- Downtime Tracking
- Email Management
- Email Monitoring
- Email Templates
- Endpoint Protection Software
- Event Logs
- File Sharing
- File Transfer
- For MSPs
- For Websites
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security Software
- Network Wide Management
- Patch Management
- Patch Prioritisation
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Proposal Generation
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation & Planning
- Resource Management
- Role-Based Permissions
- Root Cause Analysis
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Secure Data Storage
- Security Tools
- Self Service Portal
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Troubleshooting
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Virtual Assistant
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Workflow Management
Integrations
Not provided by vendor
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- AnyDesk
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- IRONSCALES
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- Miradore
- Ninite Pro
- Okta
- QuickBooks Desktop
- QuickBooks Online
- ScalePad Lifecycle Manager
- Splashtop
- TeamViewer Remote
- Webroot DNS Protection
- Xero
- Zapier