Spiceworks Cloud Help Desk vs Alloy Navigator
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Overview
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$19.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.2/ 5Customer Service
4.2/ 5Value for Money
4.6/ 5Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Features
Total features 55
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Barcoding/RFID
- Baseline Manager
- Benchmarking
- CMDB
- CRM
- Calendar Management
- Capacity Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Change Planning
- Change Tracking
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Connectivity Management
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Depreciation Management
- Device Auto Discovery
- Diagnostic Tools
- Dispatch Management
- Disposal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- For Websites
- Forecasting
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Impact Management
- Incident Management
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Network Analysis
- Network Monitoring
- Order Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Portable License
- Portfolio Management
- Prioritization
- Problem Management
- Procurement Management
- Product Activation
- Product Identification
- Project Management
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Reservations Management
- Resource Management
- Risk Assessment
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Shipping Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Testing/QA Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Trial License
- Uptime Reporting
- Web Traffic Reporting
- Widgets
- Workflow Management
Total features 149
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Barcoding/RFID
- Baseline Manager
- Benchmarking
- CMDB
- CRM
- Calendar Management
- Capacity Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Change Planning
- Change Tracking
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Connectivity Management
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Depreciation Management
- Device Auto Discovery
- Diagnostic Tools
- Dispatch Management
- Disposal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- For Websites
- Forecasting
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Impact Management
- Incident Management
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Network Analysis
- Network Monitoring
- Order Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Portable License
- Portfolio Management
- Prioritization
- Problem Management
- Procurement Management
- Product Activation
- Product Identification
- Project Management
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Reservations Management
- Resource Management
- Risk Assessment
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Shipping Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Testing/QA Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Trial License
- Uptime Reporting
- Web Traffic Reporting
- Widgets
- Workflow Management
Integrations
Not provided by vendor
- Auth0
- Azure Active Directory
- BeyondTrust Remote Support
- Google Calendar
- LogMeIn Rescue
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Intune
- Microsoft Outlook
- Microsoft Teams
- Microsoft Word
- Okta
- OneLogin
- OpsGenie
- Ping Identity
- Slack
- TeamViewer Remote
- Twitter/X
- Zapier