Spiceworks Cloud Help Desk vs BOSSDesk
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Overview
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.2/ 5Customer Service
4.2/ 5Value for Money
4.6/ 5Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
4.8/ 5Value for Money
4.7/ 5Features
Total features 55
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Baseline Manager
- CMDB
- Calendar Management
- Call Center Management
- Capacity Management
- Change Management
- Change Planning
- Change Tracking
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Connectivity Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Diagnostic Tools
- Drag & Drop
- Email Management
- Email Templates
- For Websites
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Network Analysis
- Network Monitoring
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Management
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- Scheduled/Automated Reports
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- Uptime Reporting
- User Management
- Web Traffic Reporting
- Widgets
- Workflow Management
Total features 99
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Baseline Manager
- CMDB
- Calendar Management
- Call Center Management
- Capacity Management
- Change Management
- Change Planning
- Change Tracking
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Connectivity Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Diagnostic Tools
- Drag & Drop
- Email Management
- Email Templates
- For Websites
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Network Analysis
- Network Monitoring
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Management
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- Scheduled/Automated Reports
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- Uptime Reporting
- User Management
- Web Traffic Reporting
- Widgets
- Workflow Management
Integrations
Not provided by vendor
- ChatGPT
- TeamViewer Remote
- Zapier