Spiceworks Cloud Help Desk vs ALVAO Service Desk
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Overview
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
ALVAO Service Desk helps businesses streamline tasks and requests on a unified self-service portal. Users can automate workflows, assign tickets to the team, manage assets, and more.
ALVAO Service Desk helps businesses streamline tasks and requests on a unified self-service portal. Users can automate workflows, assign tickets to...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$40.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.2/ 5Customer Service
4.2/ 5Value for Money
4.6/ 5Ease of Use
4.4/ 5Features
4.2/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Features
Total features 55
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Bandwidth Monitoring
- Baseline Manager
- Benchmarking
- CMDB
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Connectivity Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Diagnostic Tools
- Disaster Recovery
- Document Management
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- For Websites
- Forms Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Incident Management
- Incident Reporting
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Analysis
- Network Monitoring
- OSHA Compliance
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Resource Management
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Security Tools
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- Uptime Reporting
- Virtual Assistant
- Web Traffic Reporting
- Widgets
- Workflow Management
Total features 117
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Bandwidth Monitoring
- Baseline Manager
- Benchmarking
- CMDB
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Connectivity Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Diagnostic Tools
- Disaster Recovery
- Document Management
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- For Websites
- Forms Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Incident Management
- Incident Reporting
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Analysis
- Network Monitoring
- OSHA Compliance
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Resource Management
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Security Tools
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- Uptime Reporting
- Virtual Assistant
- Web Traffic Reporting
- Widgets
- Workflow Management
Integrations
Not provided by vendor
- ALVAO Asset Management
- Azure DevOps Server
- Azure DevOps Services
- Copilot
- Easy Redmine
- Grafana
- Helios
- JIRA Service Management
- Jamf Now
- Jira
- Lansweeper
- Microsoft 365
- Microsoft Azure
- Microsoft Entra Permissions Management
- Microsoft Entra Verified ID
- Microsoft Excel
- Microsoft Exchange
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power Apps
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Microsoft To Do
- OTRS
- PRTG
- Zabbix
- iTOP
