---
description: Compare Zoho Survey vs SmartSurvey for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zoho Survey vs SmartSurvey | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/1029/customer-satisfaction/software) > [Zoho Survey \<span\>vs\</span\> SmartSurvey](https://www.getapp.za.com/compare/91188/106531/zoho-survey/vs/smartsurvey)

# Compare Zoho Survey vs SmartSurvey

Canonical: https://www.getapp.za.com/compare/91188/106531/zoho-survey/vs/smartsurvey

> Detailed comparison between Zoho Survey and SmartSurvey. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Survey | SmartSurvey |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 450 | 114 |
| **Starting Price** | US$35,00 | £45,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Zoho Survey

- API
- CRM
- Customizable Reports
- Data Analysis Tools
- Email Management
- Mobile Survey
- Offline Response Collection
- Panel Management
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Response Quotas
- SSL Security
- Search/Filter
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback

### SmartSurvey

- API
- CRM
- Customizable Reports
- Data Analysis Tools
- Email Management
- Mobile Survey
- Offline Response Collection
- Panel Management
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Response Quotas
- SSL Security
- Search/Filter
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Zoho Survey Profile](https://www.getapp.za.com/software/91188/zoho-survey)
- [View SmartSurvey Profile](https://www.getapp.za.com/software/106531/smartsurvey)
- [View Original Comparison](https://www.getapp.za.com/compare/91188/106531/zoho-survey/vs/smartsurvey)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Zoho Survey vs SmartSurvey | GetApp South Africa 2026","description":"Compare Zoho Survey vs SmartSurvey for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/91188/106531/zoho-survey/vs/smartsurvey","about":[{"@id":"https://www.getapp.za.com/software/91188/zoho-survey#software"},{"@id":"https://www.getapp.za.com/software/106531/smartsurvey#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/91188/106531/zoho-survey/vs/smartsurvey#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/91188/106531/zoho-survey/vs/smartsurvey#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"Zoho Survey","description":"Zoho Survey is a comprehensive online survey creation software that enables organizations to design, distribute, and analyze customizable survey forms for market research, feedback collection, customer satisfaction measurement, and data-driven decision making. The platform caters to businesses of all sizes, educational institutions, healthcare organizations, non-profit entities, and government agencies seeking to gather actionable insights from their target audiences through structured questionnaires and feedback mechanisms.\n\nThe platform features over thirty question types that can be combined with ready-to-use templates for function-specific surveys, allowing for rapid deployment of research instruments. Advanced survey logic functionality enables the creation of dynamic, personalized survey paths that adapt based on respondent answers, ensuring relevant question sequences and more meaningful data collection. Users can customize their surveys with adjustable themes that align with their brand aesthetics, incorporate logos and other brand elements, and even host surveys on their own domains through white-labeling options. The multilingual support facilitates survey translation into multiple languages, enabling organizations to connect with diverse global audiences and collect insights across cultural and linguistic boundaries.\n\nZoho Survey provides multiple distribution channels for reaching target audiences, including email, SMS, QR codes, social media platforms, website embeds, and shareable links. The platform supports offline survey collection for field research in areas with limited connectivity, ensuring data capture regardless of network availability. Response management features include custom collectors that create unique links for tracking responses from different sources, geo-location targeting for regionally specific insights, anonymous survey options for candid feedback, and quota settings to ensure balanced data collection. Analytics capabilities allow users to create personalized dashboards, generate word clouds from open-ended responses, conduct sentiment analysis to understand emotional context, and perform cross-tabulation to analyze relationships between different survey responses.\n\nThe software integrates seamlessly with both Zoho ecosystem applications and third-party platforms. Native integrations with Zoho CRM, Zoho Analytics, and other Zoho products enable organizations to incorporate survey data directly into their existing workflows and business processes. The platform also connects with external tools like Shopify, Slack, and various marketing automation platforms through its API capabilities, allowing for automated workflows and data synchronization. These integration options facilitate post-survey engagement through automated follow-ups based on response triggers and streamline data analysis by connecting survey results with other business intelligence tools. Security and compliance features include data protection standards, accessibility compliance, and transparent result-sharing capabilities that maintain data integrity while supporting collaborative analysis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc4eb452-ce32-4dfb-a055-ab39c2a6edfb.png","url":"https://www.getapp.za.com/software/91188/zoho-survey","@id":"https://www.getapp.za.com/software/91188/zoho-survey#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":450},"offers":{"price":"35","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"SmartSurvey","description":"SmartSurvey is tool which allows users to create, distribute, manage, and analyze responses to an unlimited number of surveys and questionnaires. The software is suitable for use across a range of organization types, including education, government, business, and not-for-profit, and can be used to gather responses from clients, partners, suppliers, students, patients, and more.\n \nSmartSurvey includes a range of question types, allowing users to select from basic multiple choice, text box, ranking, and choice matrix questions, and advanced Likert scale, net promoter score (NPS), continuous sum, and semantic differential questions. Users can customize the fonts and text sizes of questions, add ‘other’ choice fields and comment boxes, apply text and answer validation, randomize answer choices, and more. Frequently-used questions can be saved into a question library, from which they can be instantly added to new surveys. Skip logic can be utilized to hide irrelevant pages based on previous answers, and response piping automatically inserts previous responses into upcoming questions.\n \nSmartSurvey allows users to distribute survey invitations via bulk email and SMS, with the ability to send reminders and track invite statuses, open rates, views, opt-outs, and failures. Surveys can also be embedded in web pages with a copy-and-paste embed code, and shared across social media. Response quotas and end dates can be set to manage the number of responses for each survey, and emails can be sent out to users every time a new response is received. SmartSurvey’s analytics and reporting tools allow users to view responses in real-time, export data for further analysis, analyze text, filter responses using specific criteria, create custom charts, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e7eb7093-a9a3-4cc7-b10f-8f054795948d.png","url":"https://www.getapp.za.com/software/106531/smartsurvey","@id":"https://www.getapp.za.com/software/106531/smartsurvey#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":114},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.za.com/compare/91188/106531/zoho-survey/vs/smartsurvey#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Satisfaction Software","position":2,"item":"/directory/1029/customer-satisfaction/software","@type":"ListItem"},{"name":"Zoho Survey vs SmartSurvey","position":3,"item":"https://www.getapp.za.com/compare/91188/106531/zoho-survey/vs/smartsurvey","@type":"ListItem"}]}]}
</script>