---
description: Compare Comm100 vs Track-It! for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Comm100 vs Track-It! | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Comm100 \<span\>vs\</span\> Track-It\!](https://www.getapp.za.com/compare/91198/100579/comm100-live-chat/vs/track-it)

# Compare Comm100 vs Track-It\!

Canonical: https://www.getapp.za.com/compare/91198/100579/comm100-live-chat/vs/track-it

> Detailed comparison between Comm100 and Track-It\!. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Comm100 | Track-It\! |
| **Overall rating** | 4.7/5 | 4.0/5 |
| **Total Reviews** | 108 | 77 |
| **Starting Price** | US$31,00 | US$995,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Comm100

- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Customizable Reports
- Dashboard
- Email Management
- Knowledge Base Management
- Mobile Access
- Monitoring
- Natural Language Processing
- Prioritization
- Real-Time Data
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Automation
- Transfers/Routing
- Video Conferencing

### Track-It\!

- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Dashboard
- Email Management
- Knowledge Base Management
- Mobile Access
- Prioritization
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management

## Links

- [View Comm100 Profile](https://www.getapp.za.com/software/91198/comm100-live-chat)
- [View Track-It\! Profile](https://www.getapp.za.com/software/100579/track-it)
- [View Original Comparison](https://www.getapp.za.com/compare/91198/100579/comm100-live-chat/vs/track-it)

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