When it comes to genuine customer care, nothing beats a real, honest conversation. And when it comes to online convenience and flexibility, nothing’s better than live chat. Look no further than our free live chat software to take you there. Unlimited agents, unlimited chats. Free forever.
When it comes to genuine customer care, nothing beats a real, honest conversation. And when it comes to online convenience and flexibility, nothing’s...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$29,00/month

  • Free
  • Subscription

Starting from

US$75,00/month

  • Free
  • Subscription

Overall rating

4,7 /5
(98)
Ease of Use
4,7/5
Features & Functionality
4,5/5
Customer Service
4,6/5
Value for Money
4,5/5

Overall rating

4,1 /5
(101)
Ease of Use
4,2/5
Features & Functionality
4/5
Customer Service
3,7/5
Value for Money
3,8/5

Total features 170

  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Assignment Management
  • Audit Trail
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Commenting
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • HIPAA Compliance
  • History Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Department / Project
  • Multi-Language
  • Natural Language Search
  • PCI DSS Compliance
  • Password Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Quality Assurance
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Total features 143

  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Assignment Management
  • Audit Trail
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Commenting
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • HIPAA Compliance
  • History Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Department / Project
  • Multi-Language
  • Natural Language Search
  • PCI DSS Compliance
  • Password Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Quality Assurance
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • GoToMeeting
  • Gong.io
  • Google Analytics
  • Infobip
  • Join.me
  • Joomla
  • Korbyt
  • Microsoft Azure
  • Salesforce Sales Cloud
  • Shelf
  • GoToMeeting
  • Gong.io
  • Google Analytics
  • Infobip
  • Join.me
  • Joomla
  • Korbyt
  • Microsoft Azure
  • Salesforce Sales Cloud
  • Shelf