---
description: Compare Comm100 vs Salesforce Service Cloud for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Comm100 vs Salesforce Service Cloud | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Comm100 \<span\>vs\</span\> Salesforce Service Cloud](https://www.getapp.za.com/compare/91198/91754/comm100-live-chat/vs/salesforce)

# Compare Comm100 vs Salesforce Service Cloud

Canonical: https://www.getapp.za.com/compare/91198/91754/comm100-live-chat/vs/salesforce

> Detailed comparison between Comm100 and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Comm100 | Salesforce Service Cloud |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 108 | 832 |
| **Starting Price** | US$31,00 | US$25,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Comm100

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Screen Sharing
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Salesforce Service Cloud

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Screen Sharing
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View Comm100 Profile](https://www.getapp.za.com/software/91198/comm100-live-chat)
- [View Salesforce Service Cloud Profile](https://www.getapp.za.com/software/91754/salesforce)
- [View Original Comparison](https://www.getapp.za.com/compare/91198/91754/comm100-live-chat/vs/salesforce)

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