amoCRM is the world's first messaging-powered CRM. It features customizable sales pipelines, lead tracking, multichannel communication, integrations with the most popular chat apps and much more.
amoCRM is the world's first messaging-powered CRM. It features customizable sales pipelines, lead tracking, multichannel communication, integrations...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15,00/month

  • Free
  • Subscription

Starting from

US$19,00/month

  • Free
  • Subscription

Overall rating

4,5 /5
(132)
Ease of Use
4,4/5
Features & Functionality
4,3/5
Customer Service
4,4/5
Value for Money
4,5/5

Overall rating

4,5 /5
(2 240)
Ease of Use
4,5/5
Features & Functionality
4,3/5
Customer Service
4,6/5
Value for Money
4,4/5

Total features 159

  • API
  • Access Controls/Permissions
  • Account Alerts
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assignment Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Lead Distribution
  • Behavior Tracking
  • Built-In Database
  • Business Card/Badge Scanning
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Campaign Personalization
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Tracking
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Community Management
  • Complaint Management
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contextual Search
  • Contract/License Management
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Dictionary Management
  • Data Import/Export
  • Data Management
  • Decision Support Software
  • Discussions / Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Dynamic Modeling
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Analytics
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • For Sales Teams/Organizations
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gamification
  • Goal Management
  • Graphical Data Presentation
  • Historical Reporting
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Internal Chat Integration
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leave Tracking
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Match & Merge
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • On-Demand Communications
  • Online Forums
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Proposal Generation
  • Prospecting Tools
  • Queue Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Source Tracking
  • Statistical Analysis
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Timer
  • To-Do List
  • URL Customization
  • Virtual Assistant
  • Visual Analytics
  • Voice Mail
  • Volunteer Management
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • XML / RSS

Total features 128

  • API
  • Access Controls/Permissions
  • Account Alerts
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assignment Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Lead Distribution
  • Behavior Tracking
  • Built-In Database
  • Business Card/Badge Scanning
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Campaign Personalization
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Tracking
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Community Management
  • Complaint Management
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contextual Search
  • Contract/License Management
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Dictionary Management
  • Data Import/Export
  • Data Management
  • Decision Support Software
  • Discussions / Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Dynamic Modeling
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Analytics
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • For Sales Teams/Organizations
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gamification
  • Goal Management
  • Graphical Data Presentation
  • Historical Reporting
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Internal Chat Integration
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leave Tracking
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Match & Merge
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • On-Demand Communications
  • Online Forums
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Planning/Scheduling
  • Project Time Tracking
  • Proposal Generation
  • Prospecting Tools
  • Queue Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Source Tracking
  • Statistical Analysis
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Timer
  • To-Do List
  • URL Customization
  • Virtual Assistant
  • Visual Analytics
  • Voice Mail
  • Volunteer Management
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • XML / RSS
  • ActiveCampaign
  • Aircall
  • Ameyo
  • Asterisk
  • BILLIVING
  • Batchbook
  • Bigcommerce
  • Box
  • CS-Cart
  • Campaign Monitor
  • Capsule
  • ChargeDesk
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • Dropbox Business
  • Easy Insight
  • Facebook
  • Five9
  • FluentStream
  • Formstack Forms
  • FreshBooks
  • Freshworks CRM
  • GitHub
  • Gmail
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Workspace
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Instagram
  • Jira
  • Joomla
  • JumpBox for the Asterisk Telephony System
  • Keap
  • Kixie PowerCall
  • Klipfolio
  • LiveChat
  • Localize
  • LogMeIn Rescue
  • Magento Commerce
  • Mailchimp
  • Mailchimp Transactional Email
  • Microsoft 365
  • Microsoft Outlook
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • PieSync
  • Pipedrive
  • PipelineDeals
  • Pipeliner CRM
  • Pivotal Tracker
  • ProProfs Knowledge Base
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • SEOshop eCommerce
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • SharpSpring
  • Shopify
  • Slack
  • SnapEngage
  • Solve CRM
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Telegram
  • Tidio
  • Time Doctor
  • Toky
  • Transifex
  • Twilio Voice
  • Twitter
  • Unbounce
  • Userlike
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Wufoo
  • Xero
  • Zapier
  • Zendesk
  • Zoho CRM
  • elevio
  • iContact
  • ilos
  • iorad
  • ActiveCampaign
  • Aircall
  • Ameyo
  • Asterisk
  • BILLIVING
  • Batchbook
  • Bigcommerce
  • Box
  • CS-Cart
  • Campaign Monitor
  • Capsule
  • ChargeDesk
  • CollabSpot
  • Constant Contact
  • CustomerGauge
  • Dropbox Business
  • Easy Insight
  • Facebook
  • Five9
  • FluentStream
  • Formstack Forms
  • FreshBooks
  • Freshworks CRM
  • GitHub
  • Gmail
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Workspace
  • Harvest
  • HelpOnClick Help Desk Software
  • Highrise
  • HipChat
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Instagram
  • Jira
  • Joomla
  • JumpBox for the Asterisk Telephony System
  • Keap
  • Kixie PowerCall
  • Klipfolio
  • LiveChat
  • Localize
  • LogMeIn Rescue
  • Magento Commerce
  • Mailchimp
  • Mailchimp Transactional Email
  • Microsoft 365
  • Microsoft Outlook
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • PieSync
  • Pipedrive
  • PipelineDeals
  • Pipeliner CRM
  • Pivotal Tracker
  • ProProfs Knowledge Base
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • SEOshop eCommerce
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • SharpSpring
  • Shopify
  • Slack
  • SnapEngage
  • Solve CRM
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Telegram
  • Tidio
  • Time Doctor
  • Toky
  • Transifex
  • Twilio Voice
  • Twitter
  • Unbounce
  • Userlike
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Wufoo
  • Xero
  • Zapier
  • Zendesk
  • Zoho CRM
  • elevio
  • iContact
  • ilos
  • iorad