---
description: Compare Yonyx vs ScreenSteps for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Yonyx vs ScreenSteps | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Yonyx \<span\>vs\</span\> ScreenSteps](https://www.getapp.za.com/compare/91207/101161/agi-self-service/vs/screensteps)

# Compare Yonyx vs ScreenSteps

Canonical: https://www.getapp.za.com/compare/91207/101161/agi-self-service/vs/screensteps

> Detailed comparison between Yonyx and ScreenSteps. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Yonyx | ScreenSteps |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 256 | 16 |
| **Starting Price** | US$25,00 | US$239,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Yonyx

- AI/Machine Learning
- API
- Access Controls/Permissions
- Catalog Management
- Collaboration Tools
- Content Management
- Customer Communication
- Customizable Reports
- Data Source Connectors
- Full Text Search
- Help Desk Management
- Knowledge Base Management
- Real-Time Data
- Reporting & Statistics
- Self Service Portal
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Web-based Deployment
- Website Integration

### ScreenSteps

- API
- Access Controls/Permissions
- Catalog Management
- Collaboration Tools
- Content Management
- Full Text Search
- Knowledge Base Management
- Reporting & Statistics
- Self Service Portal
- Third-Party Integrations

## Links

- [View Yonyx Profile](https://www.getapp.za.com/software/91207/agi-self-service)
- [View ScreenSteps Profile](https://www.getapp.za.com/software/101161/screensteps)
- [View Original Comparison](https://www.getapp.za.com/compare/91207/101161/agi-self-service/vs/screensteps)

-----

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