Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation.
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$100,00/month

  • Free
  • Subscription

Starting from

US$12,00/month

  • Free
  • Subscription

Overall rating

4,2 /5
(376)
Ease of Use
4,2/5
Features & Functionality
4,1/5
Customer Service
4,3/5
Value for Money
4/5

Overall rating

4,5 /5
(1 621)
Ease of Use
4,4/5
Features & Functionality
4,4/5
Customer Service
4,3/5
Value for Money
4,5/5

Total features 73

  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Anti Spam
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Migration
  • Disaster Recovery
  • Distribution Management
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Graphical Workflow Editor
  • Help Desk Integration
  • Help Desk Management
  • Historical Analysis
  • IVR / Voice Recognition
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Lead Distribution
  • Lead Generation
  • Lead Nurturing
  • Loyalty Program
  • Mobile Workforce Control
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Performance Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Projections
  • Quality Control
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Network Marketing
  • Social Performance Management
  • Status Tracking
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integration
  • Timer
  • Two-Factor Authentication
  • Video Conferencing
  • Voice Mail
  • Web Forms
  • Widgets
  • Workflow Management

Total features 114

  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Anti Spam
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Migration
  • Disaster Recovery
  • Distribution Management
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Graphical Workflow Editor
  • Help Desk Integration
  • Help Desk Management
  • Historical Analysis
  • IVR / Voice Recognition
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Lead Distribution
  • Lead Generation
  • Lead Nurturing
  • Loyalty Program
  • Mobile Workforce Control
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Performance Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Projections
  • Quality Control
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Network Marketing
  • Social Performance Management
  • Status Tracking
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integration
  • Timer
  • Two-Factor Authentication
  • Video Conferencing
  • Voice Mail
  • Web Forms
  • Widgets
  • Workflow Management
  • Bitium
  • Customer Thermometer
  • EducationFolder
  • Freshdesk
  • Grow
  • Invoca
  • Logicbox
  • NetSuite
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Bitium
  • Customer Thermometer
  • EducationFolder
  • Freshdesk
  • Grow
  • Invoca
  • Logicbox
  • NetSuite
  • Salesforce Sales Cloud
  • Salesforce Service Cloud