---
description: Compare Five9 vs Avaya Experience Platform for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Five9 vs Avaya Experience Platform | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Five9 \<span\>vs\</span\> Avaya Experience Platform](https://www.getapp.za.com/compare/91276/101083/five9/vs/avaya)

# Compare Five9 vs Avaya Experience Platform

Canonical: https://www.getapp.za.com/compare/91276/101083/five9/vs/avaya

> Detailed comparison between Five9 and Avaya Experience Platform. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Five9 | Avaya Experience Platform |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 481 | 11 |
| **Starting Price** | US$159,00 | - |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation | Videos |

## Key features

### Five9

- Automatic Call Distribution
- CRM
- Call Routing
- Call Transfer
- Campaign Management
- Chat/Messaging
- Customer History
- Customizable Reports
- Employee Scheduling
- For Call Centers
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Management
- Performance Metrics
- Queue Management
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Social Media Integration

### Avaya Experience Platform

- Automatic Call Distribution
- CRM
- Call Routing
- Call Transfer
- Campaign Management
- Chat/Messaging
- Customer History
- Customizable Reports
- Employee Scheduling
- For Call Centers
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Management
- Performance Metrics
- Queue Management
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Social Media Integration

## Links

- [View Five9 Profile](https://www.getapp.za.com/software/91276/five9)
- [View Avaya Experience Platform Profile](https://www.getapp.za.com/software/101083/avaya)
- [View Original Comparison](https://www.getapp.za.com/compare/91276/101083/five9/vs/avaya)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Five9 vs Avaya Experience Platform | GetApp South Africa 2026","description":"Compare Five9 vs Avaya Experience Platform for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/91276/101083/five9/vs/avaya","about":[{"@id":"https://www.getapp.za.com/software/91276/five9#software"},{"@id":"https://www.getapp.za.com/software/101083/avaya#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/91276/101083/five9/vs/avaya#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/91276/101083/five9/vs/avaya#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"publisher":{"@id":"https://www.getapp.za.com/#organization"},"inLanguage":"en-ZA"},{"name":"Five9","description":"Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more\n\nFive9 is a cloud contact center solution, which brings the power of Practical AI to thousands of call centers worldwide. Since 2001, Five9 has helped customers create great omnichannel customer experiences. Triple agent talk time with smart dialers that automatically skip no-answers and busy signals to ensure the next prospect is available when the next agent is ready. Use intelligent routing to get calls to the right agents and derive customer intent data to predict the best next steps for agents. Provide intuitive self-service options with Five9's IVR. \n\nFive9 brings Practical AI to contact centers to increase agents' effectiveness and efficiency, and create great customer experiences every time on every channel - phone, chat, mobile, email, social and more. Use intelligent routing to ensure the call gets to the right agent and use customer intent data to provide agents with the best next steps before they even pick up the phone. Offer customers intuitive self-service options for common injuries with an easy to set up IVR so that agents can focus on high-value interactions. \n\nImprove agent talk time with four different dialing modes that automatically skip no-answers and busy signals so agents can spend more time talking to live prospects. Visually dynamic dashboards offer real-time and historic reporting and analytics so users are always on top of their contact center's performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4292cb89-cc4a-4908-94c5-26658f67f5d0.png","url":"https://www.getapp.za.com/software/91276/five9","@id":"https://www.getapp.za.com/software/91276/five9#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":481},"offers":{"price":"159","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Platform ipad"},{"name":"Avaya Experience Platform","description":"Avaya Experience Platform offers a unified solution for managing interactions coming from multiple channels. The software helps to deliver a personalized customer experience through data integration, intelligent routing, and resource selection features. Regardless of location, interactions can be routed to the most appropriate agent based on skill level, customer value, and campaigns.\n\nAvaya Experience Platform supports voice and video and displays contextual customer data to agents at the point of interaction, while also giving the ability to connect with appropriate internal experts through instant messaging and online presence tools. Historical and real-time reporting helps contact centers improve the quality of the service they offer by identifying trends and call quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8eaca15c-985d-4ded-9bca-68dae3193b27.png","url":"https://www.getapp.za.com/software/101083/avaya","@id":"https://www.getapp.za.com/software/101083/avaya#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":11},"operatingSystem":"Cloud, Android, Platform ios"},{"@id":"https://www.getapp.za.com/compare/91276/101083/five9/vs/avaya#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/593/contact-center/software","@type":"ListItem"},{"name":"Five9 vs Avaya Experience Platform","position":3,"item":"https://www.getapp.za.com/compare/91276/101083/five9/vs/avaya","@type":"ListItem"}]}]}
</script>