Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls to increase the effectiveness of sales conversions and win more deals. Sales team members can work together to produce winning sales tactics.
Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls to increase...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$100,00/month

  • Subscription

Starting from

N/A

  • Subscription

Overall rating

4,2 /5
(384)
Ease of Use
4,2/5
Features & Functionality
4,1/5
Customer Service
4,3/5
Value for Money
4/5

Overall rating

4,8 /5
(397)
Ease of Use
4,7/5
Features & Functionality
4,7/5
Customer Service
4,7/5
Value for Money
4,7/5

Total features 132

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Appointment Management
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Correlation Analysis
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Distribution Management
  • Drag & Drop
  • Email Management
  • Employee Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Indexing
  • Integrations Management
  • Interaction Tracking
  • Knowledge Management
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Workforce Control
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multiple Scripts
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SIP Trunking
  • SMS Messaging
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Performance Management
  • Social Promotion
  • Speech Recognition
  • Statistical Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Training Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • Visual Discovery
  • Voice Customization
  • Voice Mail
  • Widgets
  • Workflow Management
  • Workforce Management

Total features 46

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Appointment Management
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Correlation Analysis
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Distribution Management
  • Drag & Drop
  • Email Management
  • Employee Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Indexing
  • Integrations Management
  • Interaction Tracking
  • Knowledge Management
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Workforce Control
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multiple Scripts
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SIP Trunking
  • SMS Messaging
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Social Performance Management
  • Social Promotion
  • Speech Recognition
  • Statistical Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Training Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • Visual Discovery
  • Voice Customization
  • Voice Mail
  • Widgets
  • Workflow Management
  • Workforce Management
  • Aircall
  • BlueJeans
  • Cisco Webex
  • ConnectAndSell
  • Dialpad
  • Five9
  • FrontSpin
  • Genesys Cloud
  • GoToMeeting
  • Groove
  • HubSpot CRM
  • Join.Me
  • MiCloud Connect
  • Microsoft Outlook
  • NICE inContact
  • Natterbox
  • NetSuite
  • Oracle Service
  • Outreach
  • Playbooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Skype for Business
  • SugarCRM
  • Talkdesk
  • Truly
  • Velocify
  • Vonage Contact Center
  • XenCall
  • Zendesk
  • Zoho CRM
  • Zoom Meetings & Chat
  • Aircall
  • BlueJeans
  • Cisco Webex
  • ConnectAndSell
  • Dialpad
  • Five9
  • FrontSpin
  • Genesys Cloud
  • GoToMeeting
  • Groove
  • HubSpot CRM
  • Join.Me
  • MiCloud Connect
  • Microsoft Outlook
  • NICE inContact
  • Natterbox
  • NetSuite
  • Oracle Service
  • Outreach
  • Playbooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Skype for Business
  • SugarCRM
  • Talkdesk
  • Truly
  • Velocify
  • Vonage Contact Center
  • XenCall
  • Zendesk
  • Zoho CRM
  • Zoom Meetings & Chat