Five9 vs ZIWO

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound & Outbound KPI such as IVR, FCR
ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$40,00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,2 /5
(460)

Ease of Use

4,2/5

Features

4,1/5

Customer Service

4,3/5

Value for Money

4,1/5

Overall rating

4,7 /5
(84)

Ease of Use

4,6/5

Features

4,6/5

Customer Service

4,7/5

Value for Money

4,6/5

Total features 123

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Employee Activity Monitoring
  • Employee Coaching Tools
  • Employee Management
  • Employee Reward Programs
  • Employee Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For iPad Devices
  • IVR/Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Keyword Tracking
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Generation
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Location
  • Multiple Scoring Models
  • Multiple Scripts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Screen Recording Software
  • Search/Filter
  • Social Media Integration
  • Softphone Software
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Trend Analysis
  • Unattended Call Management
  • Video Conferencing
  • Virtual Assistant
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Who Answered Log
  • Workflow Management
  • Workforce Management

Total features 83

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Employee Activity Monitoring
  • Employee Coaching Tools
  • Employee Management
  • Employee Reward Programs
  • Employee Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For iPad Devices
  • IVR/Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Keyword Tracking
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Generation
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Location
  • Multiple Scoring Models
  • Multiple Scripts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Screen Recording Software
  • Search/Filter
  • Social Media Integration
  • Softphone Software
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Trend Analysis
  • Unattended Call Management
  • Video Conferencing
  • Virtual Assistant
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Who Answered Log
  • Workflow Management
  • Workforce Management
  • Freshdesk
  • Freshsales
  • HubSpot CRM
  • Intercom
  • Microsoft Azure
  • NetSuite
  • Oracle Service
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Skype for Business
  • SugarCRM
  • Velocify
  • Zapier
  • ZenDesk Chat
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoho Checkout
  • Zoho Flow
  • Zoho Sheet
  • Zoho WorkDrive
  • Freshdesk
  • Freshsales
  • HubSpot CRM
  • Intercom
  • Microsoft Azure
  • NetSuite
  • Oracle Service
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Skype for Business
  • SugarCRM
  • Velocify
  • Zapier
  • ZenDesk Chat
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoho Checkout
  • Zoho Flow
  • Zoho Sheet
  • Zoho WorkDrive