Five9

Cloud contact and call center software
(377 reviews)
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LiveChat

Premium Customer Service Software for Live Chat & Help Desk
(1069 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$100,00/month
US$16,00/month
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

"What If" Scenarios "What If" Scenarios
"What If" Scenarios
API API
API
Access Control Access Control
Access Control
Activity Dashboard Activity Dashboard
Activity Dashboard
Alerts / Escalation Alerts / Escalation
Alerts / Escalation
Anti Spam Anti Spam
Anti Spam
Application Integration Application Integration
Application Integration
Applications Management Applications Management
Applications Management
Archiving & Retention Archiving & Retention
Archiving & Retention
Auditing Auditing
Auditing
Authentication Authentication
Authentication
Auto-Dialer Auto-Dialer
Auto-Dialer
Automated Scheduling Automated Scheduling
Automated Scheduling
Automatic Call Distribution Automatic Call Distribution
Automatic Call Distribution
Automatic Lead Distribution Automatic Lead Distribution
Automatic Lead Distribution
Business Analysis Business Analysis
Business Analysis
CRM Integration CRM Integration
CRM Integration
Call Center Management Call Center Management
Call Center Management
Call List Management Call List Management
Call List Management
Call Monitoring Call Monitoring
Call Monitoring
Call Recording Call Recording
Call Recording
Call Reporting Call Reporting
Call Reporting
Call Routing Call Routing
Call Routing
Call Scripting Call Scripting
Call Scripting
Call Transfer Call Transfer
Call Transfer
Callback Scheduling Callback Scheduling
Callback Scheduling
Campaign Management Campaign Management
Campaign Management
Cash Management Cash Management
Cash Management
Charting Charting
Charting
Chat Chat
Chat
Chat Transcript Chat Transcript
Chat Transcript
Collaborative Review Collaborative Review
Collaborative Review
Compliance Management Compliance Management
Compliance Management
Computer Telephony Integration Computer Telephony Integration
Computer Telephony Integration
Contact Database Contact Database
Contact Database
Contact History Contact History
Contact History
Customer History Customer History
Customer History
Customer Profiling Customer Profiling
Customer Profiling
Customizable Branding Customizable Branding
Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Reporting
Customizable Templates Customizable Templates
Customizable Templates
Data Import/Export Data Import/Export
Data Import/Export
Data Visualization Data Visualization
Data Visualization
Distribution Management Distribution Management
Distribution Management
Drag & Drop Interface Drag & Drop Interface
Drag & Drop Interface
Email Integration Email Integration
Email Integration
Email Templates Email Templates
Email Templates
Employee Management Employee Management
Employee Management
Employee Profile Employee Profile
Employee Profile
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
Feedback Management Feedback Management
Feedback Management
File Management File Management
File Management
File Transfer File Transfer
File Transfer
Filtered Views Filtered Views
Filtered Views
Goal Setting / Tracking Goal Setting / Tracking
Goal Setting / Tracking
Help Desk Integration Help Desk Integration
Help Desk Integration
Help Desk Management Help Desk Management
Help Desk Management
Historical Analysis Historical Analysis
Historical Analysis
History Tracking History Tracking
History Tracking
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Instant Messaging Instant Messaging
Instant Messaging
Labeling Labeling
Labeling
Lead Assignment Lead Assignment
Lead Assignment
Lead Generation Lead Generation
Lead Generation
Mobile Integration Mobile Integration
Mobile Integration
Mobile Workforce Control Mobile Workforce Control
Mobile Workforce Control
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Language Multi-Language
Multi-Language
Offline Access Offline Access
Offline Access
Performance Reports Performance Reports
Performance Reports
Predictive Dialer Predictive Dialer
Predictive Dialer
Prioritizing Prioritizing
Prioritizing
Productivity Reporting Productivity Reporting
Productivity Reporting
Progressive Dialing Progressive Dialing
Progressive Dialing
Projections Projections
Projections
Quality Control Quality Control
Quality Control
Queue Manager Queue Manager
Queue Manager
Ratings & Reviews Ratings & Reviews
Ratings & Reviews
Real Time Analytics Real Time Analytics
Real Time Analytics
Real Time Data Real Time Data
Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Reporting
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Assignment Request Assignment
Request Assignment
Request Routing Request Routing
Request Routing
SSL Security SSL Security
SSL Security
Sales Tracking Sales Tracking
Sales Tracking
Search Functionality Search Functionality
Search Functionality
Self Service Portal Self Service Portal
Self Service Portal
Single Sign On Single Sign On
Single Sign On
Social Media Integration Social Media Integration
Social Media Integration
Social Network Marketing Social Network Marketing
Social Network Marketing
Social Performance Management Social Performance Management
Social Performance Management
Summary Reports Summary Reports
Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Survey Management Survey Management
Survey Management
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Text to Speech Text to Speech
Text to Speech
Third Party Integration Third Party Integration
Third Party Integration
Timeline Management Timeline Management
Timeline Management
Two-Factor Authentication Two-Factor Authentication
Two-Factor Authentication
Video Conferencing Video Conferencing
Video Conferencing
Visitor Tracking Visitor Tracking
Visitor Tracking
Visual Analytics Visual Analytics
Visual Analytics
Voice Mail Voice Mail
Voice Mail
eCommerce Integration eCommerce Integration
eCommerce Integration

Integrations

Integrations

Integrations

ActiveCampaign ActiveCampaign
ActiveCampaign
Bitium Bitium
Bitium
Campaign Monitor Campaign Monitor
Campaign Monitor
Cayzu Cayzu
Cayzu
EducationFolder EducationFolder
EducationFolder
Freshdesk Freshdesk
Freshdesk
Grow Grow
Grow
Invoca Invoca
Invoca
Logicbox Logicbox
Logicbox
NetSuite NetSuite
NetSuite
Salesforce Sales Cloud Salesforce Sales Cloud
Salesforce Sales Cloud
Salesforce Service Cloud Salesforce Service Cloud
Salesforce Service Cloud
Talkdesk Talkdesk
Talkdesk
Toonimo Toonimo
Toonimo
VidGrid VidGrid
VidGrid
Vision Helpdesk Vision Helpdesk
Vision Helpdesk
Zendesk Zendesk
Zendesk
amoCRM amoCRM
amoCRM
injixo injixo
injixo