Five9

Cloud contact and call center software
(377 reviews)
Learn More

TeamSupport

B2B Customer Support Software
(781 reviews)
Learn More

Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$100,00/month
US$50,00/month
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

API API
API
Access Control Access Control
Access Control
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Tracking Activity Tracking
Activity Tracking
Alerts / Escalation Alerts / Escalation
Alerts / Escalation
Anti Spam Anti Spam
Anti Spam
Application Integration Application Integration
Application Integration
Asset Management Asset Management
Asset Management
Assignment Management Assignment Management
Assignment Management
Authentication Authentication
Authentication
Auto-Dialer Auto-Dialer
Auto-Dialer
Auto-Responders Auto-Responders
Auto-Responders
Automatic Call Distribution Automatic Call Distribution
Automatic Call Distribution
Automatic Lead Distribution Automatic Lead Distribution
Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Automatic Notifications
Business Intelligence Business Intelligence
Business Intelligence
CRM Integration CRM Integration
CRM Integration
Calendar Management Calendar Management
Calendar Management
Calendar Sync with Google Calendar Sync with Google
Calendar Sync with Google
Call Center Management Call Center Management
Call Center Management
Call List Management Call List Management
Call List Management
Call Monitoring Call Monitoring
Call Monitoring
Call Recording Call Recording
Call Recording
Call Reporting Call Reporting
Call Reporting
Call Routing Call Routing
Call Routing
Call Scripting Call Scripting
Call Scripting
Call Transfer Call Transfer
Call Transfer
Callback Scheduling Callback Scheduling
Callback Scheduling
Campaign Management Campaign Management
Campaign Management
Case Management Case Management
Case Management
Charting Charting
Charting
Chat Chat
Chat
Chat Transcript Chat Transcript
Chat Transcript
Client Portal Client Portal
Client Portal
Collaboration Tools Collaboration Tools
Collaboration Tools
Collaborative Workspace Collaborative Workspace
Collaborative Workspace
Commenting Commenting
Commenting
Compliance Management Compliance Management
Compliance Management
Computer Telephony Integration Computer Telephony Integration
Computer Telephony Integration
Configurable Workflow Configurable Workflow
Configurable Workflow
Contact Database Contact Database
Contact Database
Contact History Contact History
Contact History
Contact Management Contact Management
Contact Management
Custom Charts Custom Charts
Custom Charts
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Complaint Tracking
Customer Database Customer Database
Customer Database
Customer Experience Management Customer Experience Management
Customer Experience Management
Customer History Customer History
Customer History
Customer Profiling Customer Profiling
Customer Profiling
Customer Service Analytics Customer Service Analytics
Customer Service Analytics
Customizable Branding Customizable Branding
Customizable Branding
Customizable Categories Customizable Categories
Customizable Categories
Customizable Reporting Customizable Reporting
Customizable Reporting
Customizable Templates Customizable Templates
Customizable Templates
Data Import Data Import
Data Import
Data Import/Export Data Import/Export
Data Import/Export
Defect Tracking Defect Tracking
Defect Tracking
Distribution Management Distribution Management
Distribution Management
Drag & Drop Interface Drag & Drop Interface
Drag & Drop Interface
Email Alerts Email Alerts
Email Alerts
Email Integration Email Integration
Email Integration
Email Notifications Email Notifications
Email Notifications
Email Templates Email Templates
Email Templates
Email Tracking Email Tracking
Email Tracking
Employee Management Employee Management
Employee Management
Escalation Management Escalation Management
Escalation Management
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
Feedback Management Feedback Management
Feedback Management
Filtered Views Filtered Views
Filtered Views
Help Desk Management Help Desk Management
Help Desk Management
Historical Analysis Historical Analysis
Historical Analysis
IT Asset Tracking IT Asset Tracking
IT Asset Tracking
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Indexing Indexing
Indexing
Instant Messaging Instant Messaging
Instant Messaging
Inventory Management Inventory Management
Inventory Management
Inventory Tracking Inventory Tracking
Inventory Tracking
Issue Management Issue Management
Issue Management
Issue Tracking Issue Tracking
Issue Tracking
Knowledge Base Management Knowledge Base Management
Knowledge Base Management
Lead Assignment Lead Assignment
Lead Assignment
Lead Generation Lead Generation
Lead Generation
Mobile Workforce Control Mobile Workforce Control
Mobile Workforce Control
Monitoring Monitoring
Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Company Multi-Company
Multi-Company
Multi-Location Multi-Location
Multi-Location
Multiple Projects Multiple Projects
Multiple Projects
Multiple User Accounts Multiple User Accounts
Multiple User Accounts
Online Forums Online Forums
Online Forums
Performance Reports Performance Reports
Performance Reports
Permission Management Permission Management
Permission Management
Predictive Dialer Predictive Dialer
Predictive Dialer
Prioritizing Prioritizing
Prioritizing
Problem Management Problem Management
Problem Management
Product Catalog Product Catalog
Product Catalog
Product Data Management Product Data Management
Product Data Management
Production Tracking Production Tracking
Production Tracking
Productivity Reporting Productivity Reporting
Productivity Reporting
Progressive Dialing Progressive Dialing
Progressive Dialing
Project Management Project Management
Project Management
Project Notes Project Notes
Project Notes
Project Planning Project Planning
Project Planning
Project Tracking Project Tracking
Project Tracking
Project Workflow Project Workflow
Project Workflow
Projections Projections
Projections
Quality Control Quality Control
Quality Control
Queue Manager Queue Manager
Queue Manager
Real Time Analytics Real Time Analytics
Real Time Analytics
Real Time Data Real Time Data
Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Reporting
Real Time Updates Real Time Updates
Real Time Updates
Receiving Receiving
Receiving
Reminders Reminders
Reminders
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Assignment Request Assignment
Request Assignment
Request Routing Request Routing
Request Routing
Role Management Role Management
Role Management
Role-Based Permissions Role-Based Permissions
Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
Rules-Based Workflow
SLA Management SLA Management
SLA Management
SMS Integration SMS Integration
SMS Integration
SSL Security SSL Security
SSL Security
Search Functionality Search Functionality
Search Functionality
Self Service Portal Self Service Portal
Self Service Portal
Single Sign On Single Sign On
Single Sign On
Social Media Integration Social Media Integration
Social Media Integration
Social Network Marketing Social Network Marketing
Social Network Marketing
Social Performance Management Social Performance Management
Social Performance Management
Status Tracking Status Tracking
Status Tracking
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Survey Management Survey Management
Survey Management
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Task Management Task Management
Task Management
Team Calendars Team Calendars
Team Calendars
Text to Speech Text to Speech
Text to Speech
Third Party Integration Third Party Integration
Third Party Integration
Two-Factor Authentication Two-Factor Authentication
Two-Factor Authentication
Two-Way Audio & Video Two-Way Audio & Video
Two-Way Audio & Video
Video Call Recording Video Call Recording
Video Call Recording
Video Conferencing Video Conferencing
Video Conferencing
Video Support Video Support
Video Support
Voice Mail Voice Mail
Voice Mail
Website Integration Website Integration
Website Integration
Widgets Widgets
Widgets
Wiki Wiki
Wiki
Workflow Management Workflow Management
Workflow Management

Integrations

Integrations

Integrations

Akita Akita
Akita
Bitium Bitium
Bitium
CozTel CozTel
CozTel
Customer Thermometer Customer Thermometer
Customer Thermometer
EducationFolder EducationFolder
EducationFolder
Freshdesk Freshdesk
Freshdesk
Grow Grow
Grow
Help Desk Migration Help Desk Migration
Help Desk Migration
Invoca Invoca
Invoca
Logicbox Logicbox
Logicbox
Natero Natero
Natero
NetSuite NetSuite
NetSuite
Nicereply Nicereply
Nicereply
Salesforce Sales Cloud Salesforce Sales Cloud
Salesforce Sales Cloud
Salesforce Service Cloud Salesforce Service Cloud
Salesforce Service Cloud
Twitter Twitter
Twitter
VICIdial VICIdial
VICIdial
Wordpress Wordpress
Wordpress
Zoho SalesIQ Zoho SalesIQ
Zoho SalesIQ
injixo injixo
injixo