---
description: Compare Nextiva vs XCALLY for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Nextiva vs XCALLY | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Nextiva \<span\>vs\</span\> XCALLY](https://www.getapp.za.com/compare/91289/112271/nextiva/vs/xcally)

# Compare Nextiva vs XCALLY

Canonical: https://www.getapp.za.com/compare/91289/112271/nextiva/vs/xcally

> Detailed comparison between Nextiva and XCALLY. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Nextiva | XCALLY |
| **Overall rating** | 4.6/5 | 4.8/5 |
| **Total Reviews** | 918 | 130 |
| **Starting Price** | US$25,00 | €29,00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Nextiva

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Routing
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Predictive Dialer
- Queue Management
- Reporting/Analytics
- Survey/Poll Management
- Video Conferencing
- Workforce Management

### XCALLY

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Routing
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Predictive Dialer
- Queue Management
- Reporting/Analytics
- Survey/Poll Management
- Video Conferencing
- Workforce Management

## Links

- [View Nextiva Profile](https://www.getapp.za.com/software/91289/nextiva)
- [View XCALLY Profile](https://www.getapp.za.com/software/112271/xcally)
- [View Original Comparison](https://www.getapp.za.com/compare/91289/112271/nextiva/vs/xcally)

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